At a Glance
- Tasks: Lead business support, ensuring excellent service and smooth operations across Network Rail sites.
- Company: Join Mitie, a leader in creating better places for thriving communities.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts and extra holiday days.
- Other info: Opportunities for training and career progression in an inclusive workplace.
- Why this job: Make a real difference in community spaces while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 30000 £ per year.
Better places, thriving communities. At Mitie we bring out the best in places, unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We are looking for a Business Support Lead who will deliver excellent service standards while meeting SLA agreements and supporting FM operations across Network Rail sites.
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Salary: £27000-30000 per annum
Location: MoD Corsham, Building 419, Corsham, Wiltshire, England, SN13 9ET
Role Responsibilities:
- Act as the first point of contact for FM-related issues, logging and chasing work orders.
- Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
- Provide visible floor presence, proactively assisting building occupants.
- Support mailroom activity and advise on mail and distribution services.
- Take ownership of meeting room housekeeping and AV equipment.
- Update CAFM systems and ensure compliance documentation is maintained.
- Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
- Support fire emergency procedures and cover holidays of other staff in the Manchester area.
What We're Looking For:
- Proven experience in a customer service environment.
- Excellent interpersonal, written, and verbal communication skills.
- Self-disciplined, proactive, and able to work independently.
- Strong problem-solving skills and attention to detail.
- IT literacy including Microsoft Office and AV support.
- Desirable: IOSH Health & Safety qualification.
Benefits:
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP for you and members of your household, allowing you to get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, enabling you to access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
We provide access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. Additionally, we have a cycle-to-work scheme. Life cover of up to four times your salary is available, along with enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work, with cash prizes available each month and a chance to win a top prize of £10,000 at the end of the year! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing us.
Business Support Lead in Corsham employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on creating better places for thriving communities, and as a Business Support Lead at our MoD Corsham location, you'll be part of a dynamic team dedicated to delivering exceptional service standards. Our inclusive work culture fosters personal and professional growth, offering a range of benefits including flexible lifestyle options, financial wellbeing assistance, and opportunities for career progression through diverse training resources. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Lead in Corsham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Business Support Lead, especially your customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A tidy appearance reflects your attention to detail, which is key for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support Lead in Corsham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your interpersonal skills.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing your personality.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Business Support Lead role. Mention how your skills align with our mission of creating better places for communities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and its mission. Understand how they create better places for communities and think about how your role as a Business Support Lead fits into that vision. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Since this role requires proven experience in a customer service environment, prepare specific examples of how you've delivered excellent service in the past. Think about situations where you resolved issues or improved processes, and be ready to discuss these during the interview.
✨Demonstrate Proactivity and Problem-Solving
Mitie values self-disciplined and proactive individuals. Be prepared to share instances where you took initiative or solved problems independently. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Prepare for Practical Scenarios
Given the responsibilities of the role, think about practical scenarios you might face, such as managing meeting room setups or handling mailroom activities. Prepare to discuss how you would approach these tasks and ensure smooth operations, showcasing your organisational skills.
