At a Glance
- Tasks: Manage the control room operations and ensure safety at Cabot Circus.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy competitive pay, flexible benefits, and extensive training opportunities.
- Other info: Dynamic work environment with opportunities for career progression and recognition.
- Why this job: Make a real impact in community safety while developing your career.
- Qualifications: SIA CCTV Licence required; strong communication and organisational skills preferred.
Better places, thriving communities.
Join us and help deliver the exceptional, every day.
Control Room Shift Manager - CCTV - Cabot Circus Bristol - Pay Rate £16.22 an hour
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Mitie has a great opportunity at Hammerson Cabot Circus Shopping Centre. We are looking for a Control Room Shift Manager to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00), with a pay rate of £16.22 per hour. SIA CCTV Licence is essential for this role.
Benefits Package
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Free Staff Parking
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
Job Description
Main Duties
- Responsible for the 'live' operation of the Mitie Team that manages the essential functions of;
- All common and public areas of the shopping centre
- The Client emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- Client building security and safety
- Providing a high standard of response to telephone and email enquiries
- Supervision & support for all Mitie on site personnel
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.
Qualifications
- SIA CCTV Licence is essential for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a "can do" attitude.
- Good communication skills.
- Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
- Has the ability to contribute toward a team operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- A comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- A positive attitude to dealing with people and taking on challenges
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Control Room Shift Manager employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Shift Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Shift Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Cleaning & Hygiene Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Room Shift Manager candidates.
✨Directly Apply to Mitie Cleaning & Hygiene Services
Don’t forget to apply for the Control Room Shift Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Cleaning & Hygiene Services.
We think you need these skills to ace Control Room Shift Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
