At a Glance
- Tasks: Monitor CCTV and alarms, ensuring safety and compliance in a dynamic environment.
- Company: Join Mitie Business Services, a leader in security solutions with a supportive team culture.
- Benefits: Customisable benefits, virtual GP access, early pay options, and discounts on lifestyle essentials.
- Other info: Inclusive recruitment process with support for applicants with disabilities.
- Why this job: Make a real difference in community safety while developing your skills in a vital role.
- Qualifications: Experience in security, knowledge of safety laws, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities.
We are looking for an organized, efficient, and experienced Control Room Operator to join our security team at Mitie Business Services. You will work within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.
Responsibilities:
- Assist with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
- Escalate incidents, report Health and Safety concerns, and respond to emergency situations.
- Produce accurate reports to ensure alarms are efficiently responded to.
Qualifications:
- Knowledge of laws across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, technology and systems in a security environment, and emergency procedures.
- Prior control room or security experience.
- Passion for delivering excellent customer service.
- Valid CCTV Licence and a minimum of 5‑year verifiable education or work history with references.
Benefits:
- Flexible benefits scheme allowing you to customise benefits to suit your lifestyle (e.g., dental insurance, dining cards, coffee clubs).
- Virtual GP and specialist advice by video or phone.
- Salary finance scheme providing access to 50% of earned pay before payday and competitive loans.
- Access to discounts through MiDeals platform, cycle‑to‑work scheme, and high‑street discounts from many retailers and gyms.
- Life cover: greater of your equivalent annual salary or a minimum of £10,000.
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
- Recognition programme: Mitie Stars with cash prizes each month and a chance to win a top prize of £10,000 at year end.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments during the recruitment process, please let us know by emailing at.
Control Room Operator/Controller employer: Mitie Cleaning & Hygiene Services
At Mitie Business Services, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work environment for our Control Room Operators. With a flexible benefits scheme tailored to your lifestyle, opportunities for professional growth, and a strong emphasis on employee recognition, we ensure that our team members feel valued and empowered. Join us in creating better places and thriving communities while enjoying unique perks like access to discounts and a life cover plan.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator/Controller
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Mitie. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV systems and emergency procedures. We want you to show off your expertise and passion for delivering excellent customer service!
✨Tip Number 3
Practice common interview questions related to control room operations. Think about how you would handle specific scenarios, like responding to an alarm or escalating an incident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Mitie.
We think you need these skills to ace Control Room Operator/Controller
Some tips for your application 🫡
Show Your Experience:When applying, make sure to highlight your previous control room or security experience. We want to see how your background aligns with the responsibilities of the Control Room Operator role.
Be Specific About Skills:Mention any relevant skills you have, especially around CCTV monitoring, incident reporting, and emergency procedures. We love seeing candidates who can demonstrate their knowledge of the Private Security Industry laws and Health and Safety regulations.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. We appreciate when applicants take the time to connect their experiences with what we’re looking for.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you brush up on your knowledge of laws in the Private Security Industry, Health and Safety regulations, and emergency procedures. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Experience
Prepare specific examples from your previous control room or security experience that highlight your ability to handle incidents, report accurately, and respond to emergencies. This will help demonstrate your practical skills and how you can contribute to the team.
✨Customer Service Matters
Since delivering excellent customer service is key, think of instances where you've gone above and beyond for clients or colleagues. Be ready to share these stories to illustrate your passion for providing top-notch service, even in high-pressure situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, daily operations, or the technology used in the control room. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
