At a Glance
- Tasks: Monitor alarms, manage calls, and ensure safety protocols are followed.
- Company: Mitie is a leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible working, virtual GP access, and a range of lifestyle benefits.
- Other info: Training provided, with full pay during training periods.
- Why this job: Join a supportive team, gain valuable skills, and make a real impact in safety.
- Qualifications: Previous call centre experience and strong Microsoft Office skills required.
Better places, thriving communities.
Job Title: Control Room Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Pay Rate
£13.98 per hour
Shift Pattern
4 on 4 off, 2 days followed by 2 nights, 6am-6pm/6pm-6am
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Please note
We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Job Objectives
- Responding to alarms in a timely and accurate manner
- Customer service and good knowledge of Microsoft applications
- Hit Daily KPIs
- Individual KPIs
- Incident reporting on alarms
Main Duties
- Managing incoming and outbound calls in an timely and efficient manner
- Placing clients sites on test for alarm systems, I,e – Fire Alarm Testing
- Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
- Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
- Ensuring correct procedures processes are adhered to.
- Working as part of a team to achieve operational expectation.
- Become a Primary operator for our key accounts. I.e – NBS, FUJI, RR, SAINS, EE etc
- Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
- Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification
- Previous switchboard/call centre experience (desirable)
- Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
Essential
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Join our Mitie Team
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
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Control Room Operator employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office applications. Being proficient in these will not only help you during the training but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, as you'll be managing calls and responding to alarms. Consider role-playing scenarios with a friend to simulate high-pressure situations, which will help you stay calm and collected during real incidents.
✨Tip Number 3
Research Mitie Cleaning & Hygiene Services and their key accounts. Understanding their operations and values can give you an edge in interviews, showing that you're genuinely interested in the company and its mission.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous switchboard or call centre roles. Emphasise your knowledge of Microsoft Office applications and any customer service experience.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the Control Room Operator role. Mention specific skills that align with the job description, such as your ability to remain calm under pressure and your commitment to teamwork.
Highlight Relevant Skills:Clearly outline your interpersonal skills and ability to manage workloads in a fast-paced environment. Provide examples of how you've successfully met deadlines or KPIs in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Control Room Operator, you'll be managing calls and responding to alarms. Highlight your previous experience in customer service and how you effectively handle stressful situations while maintaining professionalism.
✨Demonstrate Technical Proficiency
Familiarity with Microsoft Office applications is crucial for this role. Be prepared to discuss your experience with Outlook, Word, Excel, and PowerPoint, and consider bringing examples of how you've used these tools in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to remain calm during incidents. Think of specific examples from your past where you successfully managed emergencies or high-pressure situations, and be ready to explain your thought process.
✨Emphasise Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Share experiences that demonstrate your ability to collaborate effectively with others, as well as instances where you took the initiative to solve problems on your own.
