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For Companies At a Glance
- Tasks: Monitor alarms, manage calls, and ensure safety protocols are followed.
- Company: Mitie is a leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible working, virtual GP access, and a range of lifestyle benefits.
- Why this job: Join a supportive team, gain valuable skills, and make a real impact in safety.
- Qualifications: Previous call centre experience and strong Microsoft Office skills required.
- Other info: Training provided, with full pay during training periods.
Overview
Better places, thriving communities.
Control Room Operator / Night Control Room Support Officer
Shift Pattern
4 days on / 4 days off (days and nights)
About The Role
We\’re looking for an organised and proactive Control Room Operator to join our security team at Mitie Business Services. In this role, you\’ll be part of a supportive team monitoring CCTV, access control, intruder alarms, fire panels, and other protective systems across multiple locations in the EMEA–APAC region.
You\’ll act as a first line of response for local, regional, and global incidents, helping to protect staff, buildings, and assets while ensuring that all operations run smoothly during out-of-business hours.
Key Responsibilities
- Monitor CCTV, access control, building management systems, and other security systems
- Respond to alarms, incidents, and emergency situations, escalating as required
- Administer access control passes and carry out routine operational tasks
- Support office-based clients in matters relating to security and safety
- Gather, assess, and distribute intelligence and incident information
- Maintain a high level of knowledge of Standard Operating Procedures, Assignment Instructions, and Emergency Procedures
- Produce accurate incident and operational reports
- Act as the first point of contact for crisis or incident management outside business hours
- Support corporate travel-related intelligence and incident response
What We\’re Looking For
- Prior experience in a control room or security environment
- Global time zone experience
- Valid CCTV licence
- Strong awareness of Private Security Industry law, Health & Safety, Fire Safety, and emergency procedures
- Excellent organisational skills and attention to detail
- Ability to stay calm under pressure and respond quickly to incidents
- Strong communication and customer service skills
You Must Also Have
- A 5-year verifiable education or work history with references
Why Join Us
This role offers the opportunity to work in a fast-paced, dynamic environment with a supportive and professional security team. You\’ll play a vital role in ensuring the safety of staff, buildings, and assets across multiple regions, and receive ongoing training and development to support your career in security.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can access expert advice by video or phone without leaving your home. We offer financial wellbeing assistance through our Salary Finance scheme, including options to access earned pay before payday for a small fee.
When you join us, you’ll receive a link to our flexible benefits platform, Choices, to customise benefits. Options include dental insurance, dining cards, coffee clubs, buying technology products at affordable cost, and more. You also get access to high street discounts via MiDeals and a cycle-to-work scheme. Life cover is the greater of your annual salary or £10,000 minimum. We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan.
We award Mitie Stars recognition with monthly cash prizes and a top prize of £10,000 at year end. Progression is a top priority, with diverse training and development resources available.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing at .
Since 1987, Mitie\’s 80,000 employees have been maintaining companies globally. We are the UK\’s leading facilities management and professional services company, serving clients from household names in banking to critical government sites, hospitals, and schools.
Join our Mitie Team. Together our diversity makes us stronger.
- Apply Now
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Control Room Operator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office applications. Being proficient in these will not only help you during the training but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, as you'll be managing calls and responding to alarms. Consider role-playing scenarios with a friend to simulate high-pressure situations, which will help you stay calm and collected during real incidents.
✨Tip Number 3
Research Mitie Cleaning & Hygiene Services and their key accounts. Understanding their operations and values can give you an edge in interviews, showing that you're genuinely interested in the company and its mission.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous switchboard or call centre roles. Emphasise your knowledge of Microsoft Office applications and any customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Control Room Operator role. Mention specific skills that align with the job description, such as your ability to remain calm under pressure and your commitment to teamwork.
Highlight Relevant Skills: Clearly outline your interpersonal skills and ability to manage workloads in a fast-paced environment. Provide examples of how you've successfully met deadlines or KPIs in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Control Room Operator, you'll be managing calls and responding to alarms. Highlight your previous experience in customer service and how you effectively handle stressful situations while maintaining professionalism.
✨Demonstrate Technical Proficiency
Familiarity with Microsoft Office applications is crucial for this role. Be prepared to discuss your experience with Outlook, Word, Excel, and PowerPoint, and consider bringing examples of how you've used these tools in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to remain calm during incidents. Think of specific examples from your past where you successfully managed emergencies or high-pressure situations, and be ready to explain your thought process.
✨Emphasise Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Share experiences that demonstrate your ability to collaborate effectively with others, as well as instances where you took the initiative to solve problems on your own.
