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For Companies At a Glance
- Tasks: Monitor CCTV and security systems while ensuring safety and compliance.
- Company: Join Mitie, a leading facilities management company with a diverse workforce.
- Benefits: Earn £14.09/hour, enjoy flexible benefits, and access discounts.
- Other info: Great career growth opportunities and training available.
- Why this job: Be part of a supportive team making a real difference in safety.
- Qualifications: Experience in security or control room operations is preferred.
Join to apply for the Control Room Operator role at Mitie Cleaning & Hygiene Services
Security Control Room Operator
We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and access control systems.
Responsibilities
- Assisting with daily operational requirements – ensuring compliance and accurate recording of incidents to outline identified risks.
- Escalating incidents, reporting Health and Safety concerns, and responding to emergency situations.
- Producing accurate reports to ensure alarms are efficiently responded to.
Qualifications
- Prior control room or security experience.
- Passion for delivering excellent customer service and a desire to excel.
- Awareness of the law across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.
- Must have a 5-year verifiable education or work history with references.
Pay & Shift
- Rate of Pay £14.09 per hour
- Shift pattern: 4 on – 4 off (2 days / 2 nights – 12 hour shifts); Averaging 42 hours per week
Benefits
- 20 days Annual Leave (additional 8 days accrued based on extra hours worked)
- Private medical benefits available to Security colleagues on the contract
- Flexible benefits scheme via Choices platform (dental insurance, dining cards, coffee clubs, technology purchases, etc.)
- Virtual GP, finance assistance, cycle-to-work scheme, MiDeals discounts
- Life cover: greater of your equivalent annual salary or minimum £10,000
- Save-as-you-earn scheme and Mitie Matching Share Plan
- Mitie Stars recognition with cash prizes
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing at .
Company Overview
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals and schools.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Facilities Services
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Control Room Operator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to security and control room operations. We can even help you with some mock interviews to boost your confidence.
✨Tip Number 3
Show off your experience! Be ready to discuss specific situations where you've handled incidents or emergencies in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in control room operations and security. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Control Room Operator role and how you can contribute to our team at Mitie. Keep it concise but impactful!
Showcase Your Knowledge: Mention your awareness of laws and procedures relevant to the private security industry. We love candidates who are informed and proactive, so let us know how you stay updated on industry standards.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Familiarise yourself with the laws and regulations relevant to the Private Security Industry. Brush up on Health and Safety protocols, Fire Safety, and Emergency Procedures. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Experience
Be ready to discuss your previous control room or security experience in detail. Prepare specific examples of how you've handled incidents, escalated issues, or contributed to a team. This will demonstrate your capability and readiness for the responsibilities outlined in the job description.
✨Emphasise Teamwork
Since you'll be working within a supportive team, highlight your ability to collaborate effectively. Share instances where you’ve worked well with others, especially in high-pressure situations. This will show that you can maintain a calm and efficient environment in the control room.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.