At a Glance
- Tasks: Lead a dynamic Concierge team, ensuring top-notch customer service and smooth daily operations.
- Company: Join Mitie, where our people are our greatest strength in a vibrant London setting.
- Benefits: Enjoy discounts, recognition rewards, cycle-to-work scheme, and enhanced pension contributions.
- Other info: Inclusive recruitment process, ensuring everyone has the opportunity to shine.
- Why this job: Be a key player in creating memorable customer experiences and leading a passionate team.
- Qualifications: Experience in customer service with leadership skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
At Mitie, our people are our greatest strength. We’re looking for a Concierge Team Leader to deliver front‑of‑house services and manage daily operations across reception, helpdesk, conference areas and shared workspaces at NESO, driving continuous improvement and ensuring every customer interaction is warm, professional and memorable.
Roles Responsibilities
- Deliver a professional meet‑and‑greet service, setting the standard for customer service and acting as a role model for the London Concierge team.
- Lead, guide and support the Concierge team on a day‑to‑day basis, maintaining high standards of service, professionalism and workplace presentation.
- Champion NESO workplace etiquette, ensuring the team consistently demonstrates and promotes appropriate behaviours within shared spaces.
- Act as a one‑stop point of contact for escalated customer queries across reception, hospitality, events and helpdesk services.
- Manage meeting rooms, AV setups and floor‑plate standards, coordinating the team to ensure spaces remain fully functional and presentation‑ready.
- Oversee shift allocation and absence cover, ensuring service continuity at all times.
- Monitor, manage and support the closure of helpdesk tickets.
- Provide day‑to‑day guidance, support and performance oversight for the London Concierge team, reporting successes, trends and improvement areas to the Concierge Manager.
- Take a proactive approach to improving processes and service standards.
- Lead by example, champion Mitie values, maintain strong team morale and support onboarding, coaching and ongoing team development.
Required Qualifications
- Previous experience in a front‑of‑house or customer service role within a corporate setting, ideally with supervisory responsibilities.
- Proven ability to lead a small team, including day‑to‑day guidance and shift adjustments.
- Ability to manage priorities in a fast‑paced environment and take ownership of service delivery.
- Strong interpersonal and communication skills, with the confidence to handle escalations and lead by example.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT and helpdesk systems.
Benefits
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle‑to‑work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Concierge Team Leader employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Concierge Team Leader at NESO in London, you will benefit from a culture that values professional development, teamwork, and exceptional customer service, alongside perks such as discounts from thousands of retailers and a robust pension scheme. Join us to lead a dedicated team in delivering outstanding front-of-house services while enjoying opportunities for personal growth and recognition through our Mitie Stars programme.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your meet-and-greet skills! As a Concierge Team Leader, first impressions matter. Role-play with a friend or family member to nail down your greeting and ensure you come across as warm and professional.
✨Tip Number 3
Prepare examples of how you've led a team in the past. Think about specific situations where you improved service standards or handled escalated queries. This will demonstrate your leadership skills and ability to manage priorities in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Concierge Team Leader
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've gone above and beyond to create memorable experiences for customers, especially in a front-of-house setting.
Lead by Example:Since this role involves leading a team, share examples of how you've successfully guided and supported others in the past. We love to see candidates who can inspire their teams and maintain high standards of service.
Be Professional and Personable:Your application should reflect your professionalism and personal presentation. Use a friendly yet professional tone in your writing, as we value warm interactions just as much as we do polished communication.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge Team Leader. Familiarise yourself with the key tasks like managing daily operations and leading a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experiences in a supervisory capacity. Share specific examples of how you've guided a team, handled escalations, or improved service standards. This will highlight your ability to lead by example and maintain high morale.
✨Demonstrate Customer Service Excellence
As a Concierge Team Leader, customer service is paramount. Think of instances where you've gone above and beyond for customers. Be ready to explain how you would ensure every interaction at NESO is warm and memorable, showcasing your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling difficult customer queries or managing a busy reception area. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the fast-paced environment.
