At a Glance
- Tasks: Create exceptional workplace experiences and manage daily operations at NESO.
- Company: Join Mitie, a company that values its people and fosters thriving communities.
- Benefits: Enjoy discounts, flexible benefits, enhanced pension, and life cover up to 4× your salary.
- Other info: Dynamic role with opportunities for career growth and recognition through Mitie Stars.
- Why this job: Be the face of our workplace and make every visitor feel valued and informed.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Better places, thriving communities.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Role Responsibilities
- Deliver a professional meet‑and‑greet service, ensuring every visitor feels valued and informed.
- Champion NESO workplace etiquettes and educate users on shared space principles.
- Act as a one‑stop‑shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.
- Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.
- Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
- Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.
- Conduct basic visual checks of fixtures and equipment, working safely and escalating any electrical or specialist maintenance issues to the appropriate team.
- Monitor and close helpdesk tickets promptly and accurately.
Required Qualifications
- Previous experience in a front‑of‑house, customer service, or workplace services role within a corporate environment.
- Confident, friendly communicator with excellent interpersonal skills.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT systems.
- A proactive, hands‑on approach with the ability to manage varied tasks and respond to day‑to‑day workplace needs.
What's in it for you?
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle‑to‑work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.
- Access to a virtual GP for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to high street discounts through our MiDeals platform.
- Flexible lifestyle benefits platform, Choices.
- Diverse variety of training and development avenues.
Concierge employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on fostering a vibrant work culture where our employees can truly thrive. As a Concierge at NESO in London, you will enjoy a range of benefits including discounts from thousands of retailers, a cycle-to-work scheme, and access to a virtual GP, all while being part of a team that values exceptional service and continuous improvement. With ample opportunities for professional growth and recognition through our Mitie Stars programme, you'll find a rewarding career path that aligns with your passion for creating memorable workplace experiences.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your meet-and-greet skills! As a Concierge, first impressions matter. Role-play with a friend or family member to nail that warm, professional welcome that every visitor deserves.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled customer queries or resolved issues efficiently. This will demonstrate your proactive approach and ability to manage varied tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Mitie family right from the start!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for creating exceptional workplace experiences.
Tailor Your Application:Make sure to tailor your application to the Concierge role. Highlight your previous experience in front-of-house or customer service roles and how it aligns with what we’re looking for at NESO.
Be Professional Yet Approachable:Remember, as a Concierge, you'll be the face of our workplace. Use a friendly tone in your application while maintaining professionalism. This will show us you understand the balance needed in this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Company Culture
Before your interview, take some time to research Mitie's values and workplace culture. Understanding their commitment to creating exceptional workplace experiences will help you align your answers with what they’re looking for in a Concierge.
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the face of the workplace. Prepare examples from your past experiences where you delivered outstanding customer service. Highlight how you made visitors feel valued and informed, as this is crucial for the role.
✨Demonstrate Proactivity
Mitie values a proactive approach, so think of instances where you took the initiative to solve problems or improve processes. Be ready to discuss how you manage varied tasks and respond to day-to-day needs effectively.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to managing meeting rooms, AV setups, or handling customer queries. Brush up on your knowledge of basic repairs and facilities support tasks, as these are part of the role's responsibilities.
