At a Glance
- Tasks: Manage commercial performance and ensure high-quality cleaning services for TfL.
- Company: Join a leading public transport network in London.
- Benefits: Flexible holiday, life cover, pension contributions, and wellness support.
- Other info: Great opportunities for growth and development in a supportive team.
- Why this job: Make a real impact on service delivery in a fast-paced environment.
- Qualifications: Experience in contract management and strong stakeholder relationship skills.
The predicted salary is between 50000 - 60000 € per year.
We're looking for a commercially driven manager to support the delivery of a high‑profile TfL soft services contract. This is a key role where you'll ensure services are delivered efficiently, compliantly and to the highest standards in a fast‑paced operational environment.
As Commercial Manager, you'll take ownership of the commercial performance of the contract, helping to ensure cleaning services are delivered on time, within budget and in line with contractual expectations. You'll work closely with TfL stakeholders and internal teams to drive performance, manage risk and protect value.
Key Responsibilities- Manage the commercial performance of the TfL soft services contract
- Build strong, effective relationships with key stakeholders
- Ensure compliance with contract terms, regulations and safety standards
- Identify and mitigate commercial and operational risks
- Monitor delivery against budgets, timelines and quality expectations
- Support the development and performance of the wider team
- Experience in a commercial or contract management role within FM or a complex operational environment
- Strong understanding of contracts, compliance and risk management
- Proven ability to manage stakeholder relationships and deliver to client expectations
- Experience within cleaning or soft services is beneficial
- Degree in a relevant field (FM, Construction, Commercial, or similar)
- Professional membership (RICS, CIOB, etc.) desirable
- Strong commercial awareness and attention to detail
- Confident communicator with strong stakeholder skills
- Ability to manage risk in a live operational setting
- Organised, proactive and focused on delivering results
You will be part of a high‑visibility contract where your input directly impacts performance and service delivery across a major public transport network, with real opportunity to grow and develop. Our market‑leading offering provides you with benefits that suit your lifestyle, including flexible holiday, life cover up to four times salary, pension contributions, savings schemes and flexible lifestyle benefits platform. Additional support services such as a virtual GP, financial wellbeing assistance and Mitie Stars recognition are available.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, or any other assistance during recruitment, please let us know by contacting Karen Hayes.
Commercial Contract Manager employer: Mitie Cleaning & Hygiene Services
Transport for London is an exceptional employer, offering a dynamic work environment where your contributions directly enhance the efficiency of essential public services. With a strong focus on employee growth, we provide comprehensive benefits including flexible holiday options, life cover, and wellness support, all within a collaborative culture that values inclusivity and professional development. Join us in Greenwich to make a meaningful impact while enjoying a rewarding career in commercial contract management.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with TfL or soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching TfL and their soft services contracts. Understand their values and challenges so you can showcase how your skills align perfectly with their needs during the conversation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in commercial contract management makes you the ideal candidate. Keep it concise but impactful, focusing on results you've achieved in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Commercial Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Contract Manager role. Highlight your experience in contract management and any relevant qualifications, like your degree or professional memberships. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your commercial awareness and stakeholder management skills. We love a good story that shows your passion for the job!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you've successfully managed contracts or improved service delivery. We appreciate candidates who can quantify their impact!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of contract management principles, especially in the context of soft services. Brush up on key terms and compliance regulations that are relevant to the role, as this will show your potential employer that you're ready to hit the ground running.
✨Build Relationships Before You Even Start
Research TfL and their stakeholders. Familiarise yourself with their values and recent projects. During the interview, mention how you can build strong relationships with these stakeholders, as this is crucial for managing the commercial performance of the contract.
✨Prepare for Scenario Questions
Expect questions about risk management and operational challenges. Think of specific examples from your past experience where you've successfully navigated similar situations. This will demonstrate your problem-solving skills and ability to deliver results under pressure.
✨Showcase Your Attention to Detail
In a role that demands high standards, it's essential to highlight your attention to detail. Bring examples of how you've ensured compliance and quality in previous roles, and be ready to discuss how you would apply this in the context of the TfL soft services contract.
