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- Tasks: Keep the Oracle Shopping Centre clean and welcoming for all visitors during night shifts.
- Company: Mitie is a leading facilities management company, dedicated to creating better places and thriving communities.
- Benefits: Enjoy flexible benefits, discounts at over 850 retailers, and access to a virtual GP.
- Why this job: Join a supportive team, gain valuable experience, and contribute to a positive visitor experience.
- Qualifications: Basic English communication skills required; previous cleaning experience is a plus but not essential.
- Other info: Full training provided, with opportunities for career progression and recognition through Mitie Stars.
We are looking for a reliable and customer-focused Cleaning Operative to help maintain a clean, safe, and welcoming environment for all visitors to the Shopping Centre. You will play a key role in delivering high standards of cleanliness and customer service, contributing to the overall visitor experience.
As a Cleaning Operative, you will work both independently and as part of a team to ensure all areas of the shopping centre are kept clean and presentable. You will be provided with full training and expected to help achieve agreed service standards, while also using basic technology tools for communication, training, and task management.
Main Duties:- Ensure all assigned areas are cleaned and maintained to the highest standards at all times.
- Operate and maintain cleaning equipment in a clean, safe, and serviceable condition.
- Follow Health & Safety procedures and guidelines when using cleaning chemicals and equipment.
- Complete all required training to perform your role effectively and safely.
- Work collaboratively within a team, while also taking initiative to complete tasks independently.
- Provide a helpful and courteous presence, assisting visitors when needed to enhance their shopping experience.
- Report any maintenance or safety issues to the supervisor promptly.
- Use handheld devices or digital systems, where required, for logging tasks, reporting issues, or completing training modules.
- Ability to communicate and read basic English (for training and health & safety instructions).
- Previous cleaning experience is desirable but not essential—full training will be provided.
- Comfortable using or learning basic digital tools (e.g., handheld devices for task logging or training).
- A positive, self-motivated, and professional approach to work.
- Flexibility with working hours and duties, including weekends if required.
- Reliable, punctual, and committed to delivering excellent service.
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing us.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Cleaning Operative - Nights employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operative - Nights
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures used in commercial settings. Understanding these can help you demonstrate your commitment to maintaining high cleanliness standards during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively interacted with customers in previous roles. This is crucial for a position that involves enhancing the visitor experience.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially since this role requires night shifts. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
If you have any experience using digital tools or handheld devices, be sure to mention it. Familiarity with technology can be a significant advantage in this role, as you'll be expected to log tasks and report issues digitally.
We think you need these skills to ace Cleaning Operative - Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cleaning Operative position. Highlight any relevant experience or skills you possess that align with these duties.
Tailor Your CV: Customise your CV to reflect your cleaning experience, even if it's not extensive. Emphasise your reliability, customer service skills, and any previous roles where you maintained cleanliness or worked in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to follow health and safety procedures and your willingness to learn new digital tools, as these are key aspects of the job.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Reliability
As a Cleaning Operative, reliability is key. Be prepared to discuss your punctuality and commitment to previous roles, as this will demonstrate your dedication to maintaining high standards.
✨Emphasise Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples from past experiences where you successfully collaborated with others or took the initiative to complete tasks on your own.
✨Familiarise Yourself with Health & Safety Procedures
Understanding health and safety protocols is crucial in this role. Brush up on basic cleaning safety practices and be ready to discuss how you would handle cleaning chemicals and equipment safely.
✨Demonstrate Customer Service Skills
Since you'll be interacting with visitors, showcase your customer service skills. Prepare to share instances where you provided excellent service or resolved issues for customers, enhancing their experience.