Retail Relief Security Officer in Chester

Retail Relief Security Officer

Job Overview

Protect our client’s retail store, customers, colleagues, stock, and assets by delivering a visible, customer‑focused security presence in line with the site’s Assignment Instructions (AI’s). The role involves predominantly working within a retail environment, with occasional deployment to other business locations, and requires officers to work across multiple sites within a reasonable distance of their home address. Deployment details are usually provided one week in advance; due to operational requirements, changes may be communicated on the day. The standard pay rate is £12.71 per hour, with higher site‑specific rates paid where applicable. Some retail locations operate unpaid break policies, which will be fully communicated in advance.

Main Duties

Retail Operations & Customer Experience

• Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti‑social behaviour.
• Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in‑store experience.
• Work closely with store management and staff to support day‑to‑day retail operations and respond to incidents.
• Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
• Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
• Effectively manage conflict situations with professionalism and a customer‑first approach.

Loss Prevention & Security Compliance

• Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
• Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
• Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
• Maintain an up‑to‑date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
• Complete all required documentation, including incident reports and notebook entries, accurately and promptly.

Health, Safety & Incident Management

• Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
• Respond to incidents, emergencies, and first aid situations quickly and effectively.
• Use sound judgement and initiative to manage challenging situations, escalating where necessary.
• Liaise with emergency services and internal communication teams when required.
• Ensure all check calls and control procedures are completed in line with site requirements.

Training & Development

• Complete all mandatory training, including retail‑specific security and loss prevention training.
• Continuously develop knowledge of retail risks, behaviours, and security best practices.
• Use available technology and reporting tools effectively to support performance.
• Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).

What We Are Looking For

• Previous experience in retail security, loss prevention, or a customer‑facing environment.
• Strong customer service and communication skills.
• Ability to remain calm and professional in challenging situations.
• SIA Licence (Security Guarding or Door Supervision) – essential.
• CCTV SIA Licence – desirable.
• SC Clearance – desirable.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .