At a Glance
- Tasks: Ensure a safe and welcoming environment for customers and colleagues in a retail setting.
- Company: Join the iconic M&S team, known for its commitment to customer service.
- Benefits: Earn £13.96 per hour with guaranteed 40+ hours weekly and great perks.
- Other info: Enjoy a supportive work culture with opportunities for personal growth and development.
- Why this job: Be a key player in keeping our stores secure while delivering excellent customer service.
- Qualifications: Previous security experience preferred; strong communication skills are essential.
The predicted salary is between 13.96 - 13.96 £ per hour.
- Retail Security Officer – M&S
- Guaranteed 40+ hours per week
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.
This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.
We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude.
You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.
Responsibilities
- Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
- Deliver customer service by creating a welcoming store environment, greeting customers and providing professional support to both customers and colleagues.
- Help keep our stores safe and secure by preventing loss, responding to incidents, identifying risks, and supporting safe ways of working.
- Use store technology including mobile reporting systems and body‑worn cameras to support store operations and incident management.
- Stay calm under pressure, responding to challenging situations and supporting emergency procedures with professionalism and confidence.
- Work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
- Adapt quickly to changing situations to support the store when needed.
Qualifications
- Previous security experience preferred.
- A valid SIA licence desirable, although not essential.
- Strong communication and interpersonal skills.
- A calm, confident and professional approach.
- A proactive mindset with the ability to make sound decisions quickly.
- A genuine passion for customer service and keeping people safe.
All candidates must be able to provide a 5‑year checkable work history within the UK.
Benefits
- Guaranteed 40+ hours per week
- 20% colleague discount (after a qualifying period)
- Company‑funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance
- Childcare Voucher Scheme
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long‑term condition and need us to make reasonable adjustments, please let us know by emailing at .
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
