At a Glance
- Tasks: Plan and manage maintenance work orders, ensuring efficient engineer allocation.
- Company: Join Essex County Council, a forward-thinking organisation focused on thriving communities.
- Benefits: Competitive salary, full training, and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Kickstart your career in planning with real impact on community services.
- Qualifications: Customer service experience is a plus; strong IT skills are essential.
The predicted salary is between 26509 - 26509 € per year.
Better places, thriving communities.
Salary: £26,509.56 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH
This position is Monday to Friday 8-5 at County Hall in Chelmsford. It is a fantastic opportunity for entry level candidates with onsite training or those with experience. This is a permanent position, providing a fantastic opportunity to be part of a collaborative, forward‑thinking business.
You’ll be responsible for managing the Reactive and Planned Preventative Maintenance (PPM) work order processes and ensuring engineers are allocated efficiently to meet contractual obligations.
Key Responsibilities- Plan, allocate, and dispatch reactive and PPM work orders to engineers, ensuring work is completed within agreed timescales.
- Manage and maintain engineer diaries, ensuring availability and coverage across sites.
- Keep the Maximo CAFM system up to date, ensuring all job details, statuses, and comments are recorded accurately and in a timely manner.
- Utilise planning and scheduling software, including Click and other relevant systems.
- Raise purchase orders for the engineering team as needed for parts and service requirements.
- Maintain accurate engineer holiday and absence records to support resourcing plans.
- Attend weekly operational meetings to report on outstanding jobs, KPIs, and priorities.
- Contact engineers and subcontractors directly to confirm job details, chase updates, and resolve issues.
- Monitor and report on reactive and PPM job delivery, ensuring all contractual KPIs and SLAs are met.
- Escalate any potential service failures or unavailability of engineers to the relevant supervisor or manager.
- Manage documentation including compliance certification and updates to the central compliance library.
- Provide excellent customer service, answering internal and external calls in a professional and timely manner.
- Support the continuous improvement of planning and scheduling processes.
- Be able to travel to a Category 1 site, as part of your duties when required.
- Previous experience in a planning or scheduling role is desirable but not essential – full training provided.
- Experience in a customer‑facing or helpdesk environment is beneficial.
- Strong IT skills, particularly in CAFM systems (e.g., Maximo), Microsoft Excel, and scheduling software (e.g., Click).
- A logical and methodical approach to problem‑solving and planning.
- Excellent communication skills – both verbal and written.
- Able to work under pressure and meet tight deadlines.
- High attention to detail and organisational ability.
- A team player who can also work independently.
- Flexible and adaptable to changing business needs.
- Assertive and proactive attitude when handling challenges or delays.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Planning Administrator in Chelmsford employer: Mitie Cleaning & Hygiene Services
Essex County Council is an excellent employer, offering a supportive and collaborative work environment that fosters employee growth and development. With a commitment to inclusivity and continuous improvement, employees benefit from comprehensive training and the opportunity to contribute to thriving communities in a vibrant location like Chelmsford. The role of Planning Administrator not only provides a competitive salary but also the chance to engage in meaningful work that directly impacts the efficiency of essential services.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Planning Administrator in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission of creating better places and thriving communities. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression. Remember, they want to see how well you can articulate your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Planning Administrator in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Planning Administrator role. Highlight any relevant experience in planning, scheduling, or customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your IT Skills:Since we’re looking for someone with strong IT skills, don’t forget to mention your experience with CAFM systems, Microsoft Excel, and any scheduling software. We love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Planning Administrator. Understand how to manage work order processes and the importance of using systems like Maximo and Click. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with engineers and subcontractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will demonstrate your ability to handle the job's demands.
✨Be Ready for Problem-Solving
Think of scenarios where you've had to solve problems under pressure. The interviewers will likely ask how you would handle tight deadlines or unexpected issues. Show them your logical and methodical approach to planning and problem-solving.
✨Emphasise Teamwork and Flexibility
This position requires a collaborative spirit and adaptability. Share experiences where you’ve worked as part of a team and how you’ve adjusted to changing circumstances. Highlighting your team player attitude will resonate well with the company’s values.
