CCTV Security Controller

Reporting to: Manchester Site Security Manager

Position: Permanent/Core

Rota Pattern: 6 on 3 off (3 days, 3 nights, 3 off)

Hours: 12 hours per shift

Pay: £14.35 an hour

Day shift timing: 07:00 to 19:00

Night shift timing: 19:00 to 07:00

Qualifications

• Skills for Security trained & certificated
• SIA licensed
• CCTV certificated
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security
• Access Control & CCTV systems (desirable)

Personal Skills

• Physically fit to fulfil active job role requirements
• Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities
• Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools
• Analytical skills: capability to assess risks, identify threats and implement preventative measures
• Ability to work proactively/independently, part of a team, pay attention to detail and use intuition
• Ability to remain alert for long periods and demonstrate attention to detail and productivity
• A requirement to maintain high levels of concentration and block out background noise and distractions
• CCTV surveillance includes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour
• Develop and maintain first‑class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high‑quality service
• Ability to liaise with others at all levels including senior management
• Ability to work within established procedures and contribute positively to any improvements
• Disciplined and professional attitude
• Familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with The Bank of New York UK & Ireland Health & Safety Statement of Intent
• Comply with BNY commitment to corporate social responsibility and in support of the BNY Environmental Sustainability Statement and Goals
• Read, understand and comply with BNY Code of Conduct
• Remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Excellent time keeping
• Be proactive and self‑motivated
• Provide flexibility to cover staff holidays, sickness or extra cover when required

Responsibilities & Specific Tasks

• Protection of Life, Property, Prevention of Crime, Prevention of Loss and Waste
• Competent in the use and operation of surveillance equipment and surveillance techniques
• Identify improvements and legislative updates and compliance to service or procedures within the control room e.g. CCTV Codes of Practice, Data Protection, Records Management (BNY data management policy), Human Rights and Regulation of Investigatory Powers Acts
• Ensure that CCTV operators follow correct procedures including compliance with information sharing protocols
• Assist with the planning, development and coordination of CCTV & Radio comms
• Provide regular performance management updates for the service requiring statistical analysis
• Ensure that the control room environment is safe, clean, well maintained and fully operational
• Carry out any other duties that may reasonably fall within the general nature and responsibility of the post as required by the Security Manager
• Monitor serviceability of security systems by conducting inspections of surveillance cameras, access control and alarm systems to ensure operational readiness
• Incident management: investigate, document and report security incidents, accidents or security breaches to management
• Administrative duties: maintain detailed and accurate records, prepare reports and attend management meetings to discuss security matters
• Monitor CCTV, Access Control and other protective systems and act as a first line response to activations, faults & incidents
• Maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including building lock‑downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• Document everything: produce timely reports of incidents and alarm activations, check & log reports while taking appropriate follow‑up action
• Log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• React positively and professionally in support of security operations and emergency situations as required
• Apply guidelines for CCTV operators under the display screen equipment regulations
• Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, BNY Unannounced (Dawn Raids) training module within the designated training period and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of the personal training and development plan

Operational Duties

• Monitor external and internal activity specific to multiple locations while identifying occurrences of suspicious or unusual behaviour
• Track suspicious individuals specific to possible risk or threat
• Communicate and liaise with security staff or police to provide detailed intelligence about suspects, such as their behaviours, actions, location and description
• Ensure CCTV systems are checked and fully functioning and that video footage is recorded and stored appropriately
• Assist police in inquiries by providing access to CCTV recordings, or copies of footage, as required, subject to appropriate GSPR protocol
• Provide surveillance support to site patrolling programme in support of risk identification and prevention
• Apply excellence in situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
• Observation and surveillance skills to include risk and threat identification
• Apply SCaN principles and Power of Hello commensurate with countering risk of hostile reconnaissance
• Speedy and accurate reporting of suspicious activity
• Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
• Understand risk specific to social media audit attention and apply NPSA guidance pertaining to the CALM approach
• Act immediately in support of emergency response
• Operate mail X‑ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (for cross‑training in emergency backup only)
• Maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
• Follow and comply with all routine site operating procedures
• Maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations

Benefits

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and more! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. We also have a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year a chance to scoop a top prize of £10,000.

Equal Opportunity Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.