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- Tasks: Monitor CCTV and provide customer support during night shifts.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, retail discounts, and a virtual GP service.
- Other info: Full training provided, including a funded CCTV SIA licence.
- Why this job: Gain valuable experience in security while working in a supportive team environment.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm!
The predicted salary is between 25000 - 35000 ÂŁ per year.
CCTV Operator / Customer Services (Nights)
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CCTV Operator / Customer Services (Nights)
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- Customer service, CCTV Operator and Call Handler – Nights
Better places, thriving communities.
Job Overview
- Customer service, CCTV Operator and Call Handler – Nights
Mitie the UK\’s leading facilities management and professional services company are growing our M&S Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, including fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!
Salary: ÂŁ32,631.90
Location: 650 Pavilion Drive, Northampton
Shift pattern: nights 4 on 4 off
Main Duties
- Using CCTV to identify criminal behaviour happening in M&S Stores
- Supporting M&S store colleagues on the phone
- Input of security and crime incident data onto a central database
- Providing a high level of customer service to our client
- Completing retrospective reviews of incidents that have happened in stores
What We Are Looking For
- Excellent communication & customer service skills
- Ability to multi-task and prioritise daily workload
- Committed and motivated
- Experience of working as part of a team
- Reliable, trustworthy and enthusiastic
- Working 12 hour shifts on a pattern of 4 shifts on and 4 shifts of
- Very attractive retail discount
- Overtime opportunities
- Training, career development & progression
- Additional benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free parking
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family?
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CCTV Operator / Customer Services (Nights) employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator / Customer Services (Nights)
✨Tip Number 1
Familiarise yourself with CCTV operations and customer service principles. Understanding the basics of how CCTV systems work and the importance of customer service in security roles will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent communication, consider role-playing scenarios where you handle customer inquiries or report incidents. This will help you feel more confident when interacting with potential employers.
✨Tip Number 3
Research Mitie Cleaning & Hygiene Services. Knowing about the company’s values, mission, and recent developments can help you tailor your conversation and show genuine interest during the interview process.
✨Tip Number 4
Be prepared to discuss your ability to work night shifts. Since this position involves working nights, think about how you manage your time and energy during late hours, and be ready to share your strategies with the interviewer.
We think you need these skills to ace CCTV Operator / Customer Services (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as communication, customer service, and any experience with CCTV or security. Use keywords from the job description to show you meet their requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the CCTV Operator / Customer Services role. Mention your ability to work nights, your enthusiasm for customer service, and your willingness to learn.
Showcase Relevant Skills: In your application, emphasise your excellent communication skills and ability to multitask. Provide examples of how you've successfully handled customer interactions or worked as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Communication Skills
As a CCTV Operator and Customer Service representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common interview questions and consider how you can convey your thoughts succinctly.
✨Familiarise Yourself with CCTV Operations
Even though no prior experience is required, having a basic understanding of CCTV operations can set you apart. Research how CCTV systems work and the role they play in security. This knowledge will show your enthusiasm for the position and your willingness to learn.
✨Emphasise Teamwork and Reliability
The job requires working as part of a team, so be ready to discuss your experiences in collaborative environments. Highlight instances where you’ve demonstrated reliability and trustworthiness, as these traits are crucial for the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.