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- Tasks: Monitor CCTV, respond to alarms, and provide customer-focused control room service.
- Company: Join Mitie, a global leader in facilities management with 72,000 employees since 1987.
- Benefits: Enjoy flexible benefits like virtual GP services, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team making a real impact in community safety and security.
- Qualifications: Must have a valid CCTV SIA License and experience in retail security and CCTV operations.
- Other info: We support inclusive recruitment; adjustments available for applicants with disabilities.
The predicted salary is between 28500 - 42000 £ per year.
Better places, thriving communities. Buchanan Galleries shopping centre 220 Buchanan Street
Rate of pay - £13.72
40 hours per week
Valid CCTV SIA License is essential.
We have an exciting opportunity for a CCTV Controller at one of our prestigious Shopping Centres. The role involves monitoring CCTV, responding to alarms, communicating with staff, contractors, and emergency services, and providing a customer-focused control room service.
Main Duties:
- Monitoring and operating CCTV systems, including reporting.
- Responding to emergencies and liaising with emergency services.
- Completing reports, documentation, and handovers.
- Understanding and reporting on contractual agreements, SLAs, and KPIs.
- Following client and company procedures.
- Managing fire alarm tests, monitoring, and evacuation procedures.
- Participating in meetings.
- Reporting defects and following up on actions.
- Maintaining security standards for access, egress, and visitor regulation.
- Responding to requests and resolving issues within SLA timeframes.
What We Are Looking For:
- Team player with enthusiasm.
- Ability to work independently.
- Retail security experience.
- Flexible approach to work.
- Excellent communication skills, both written and verbal.
- Calmness under pressure.
- CCTV experience is essential.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Strong system experience, including CCTV and Access Control.
- CCTV license is essential.
Our flexible benefits scheme includes virtual GP services, financial wellbeing assistance, a benefits platform for personalized options, high street discounts, cycle-to-work scheme, life cover, save-as-you-earn scheme, and employee recognition programs.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the process, please contact us.
Since 1987, Mitie has employed 72,000 people worldwide, providing facilities management and professional services to diverse clients, including banking, government, hospitals, and schools. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now. Interested in other roles within Mitie? Share your experience about working with us!
CCTV Operator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator
✨Tip Number 1
Familiarise yourself with the specific CCTV systems used in retail environments. Understanding the technology and software can give you an edge during interviews, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising how to articulate your thoughts clearly and calmly can help you stand out, as effective communication is crucial for liaising with staff and emergency services.
✨Tip Number 3
Network with professionals already working in security roles, particularly those in retail. They can provide insights into the job and may even refer you to opportunities, increasing your chances of landing the position.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully managed emergencies or resolved conflicts, as these will demonstrate your capability to handle the responsibilities of a CCTV Operator.
We think you need these skills to ace CCTV Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CCTV operations and retail security. Emphasise your SIA license and any specific skills that match the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work under pressure and your communication skills, as these are key for a CCTV Operator.
Highlight Relevant Experience: In your application, detail any previous roles that involved monitoring CCTV systems or working in security. Use specific examples to demonstrate your calmness under pressure and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your CCTV Knowledge
Make sure to highlight your experience with CCTV systems during the interview. Be prepared to discuss specific situations where you effectively monitored and responded to incidents, as this will demonstrate your capability in handling the responsibilities of the role.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your excellent communication skills. Prepare examples of how you've successfully communicated in high-pressure situations, especially when coordinating with emergency services or team members.
✨Demonstrate Calmness Under Pressure
Interviewers will be looking for your ability to remain calm in stressful situations. Share experiences where you had to manage emergencies or resolve conflicts, illustrating your ability to think clearly and act decisively under pressure.
✨Familiarise Yourself with SLAs and KPIs
Understanding contractual agreements, SLAs, and KPIs is essential for this role. Brush up on these concepts and be ready to discuss how you have previously met or exceeded these standards in your past roles, showcasing your commitment to maintaining high security standards.