At a Glance
- Tasks: Ensure store safety while providing excellent customer service and support.
- Company: Join M&S, a leading retail brand with a focus on customer care.
- Benefits: Earn £13.58 per hour, enjoy 20% discount, and access various employee schemes.
- Other info: Flexible hours with guaranteed 40+ hours per week and career growth opportunities.
- Why this job: Be a vital part of a team that prioritises safety and customer satisfaction.
- Qualifications: Previous security experience preferred; strong communication skills are essential.
The predicted salary is between 13.58 - 13.58 £ per hour.
Location: Carlisle
Salary: £13.58 per hour
Guaranteed 40+ hours per week
We are looking for a confident, customer‑focused individual who can combine strong awareness with a warm and approachable attitude. As a Security Officer you will be a visible presence in store, helping customers feel supported while ensuring the safety of the business.
Responsibilities
- Operate in a fast‑paced retail environment, staying alert, responsive and ready to step in when needed.
- Deliver customer service by greeting customers and providing professional support to both customers and colleagues.
- Help keep the store safe and secure by preventing loss, responding to incidents, identifying risks and supporting safe working practices.
- Use store technology, including mobile reporting systems and body‑worn cameras, to support operations and incident management.
- Stay calm under pressure, responding to challenging situations and supporting emergency procedures in a professional and confident manner.
- Work closely with store colleagues as a team player to maintain high standards and create a positive environment for all.
- Adapt quickly to changing situations to support the store as needed.
Qualifications
- Previous security experience preferred.
- A valid SIA licence is desirable but not essential.
- Strong communication and interpersonal skills.
- A calm, confident and professional approach.
- A proactive mindset with the ability to make sound decisions quickly.
- A genuine passion for customer service and keeping people safe.
All candidates must be able to provide a 5‑year checkable work history within the UK.
Benefits
- £13.58 per hour
- Guaranteed 40+ hours per week
- 20% colleague discount (after a qualifying period)
- Company‑funded SIA licence renewal
- Share Incentive Plan
- Save As You Earn Scheme
- Cycle to Work Scheme
- Life Assurance
- Childcare Voucher Scheme
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
Security Officer in Carlisle employer: Mitie Cleaning & Hygiene Services
As a Security Officer at M&S in Carlisle, you will join a supportive and dynamic team dedicated to creating a safe and welcoming shopping environment. With guaranteed hours, competitive pay, and a range of employee benefits including discounts and savings schemes, M&S prioritises your well-being and professional growth. The company fosters a culture of inclusivity and teamwork, ensuring that every employee feels valued and empowered to make a difference.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
