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For Companies At a Glance
- Tasks: Assist clients with calls, monitor systems, and prioritise workloads in a dynamic helpdesk environment.
- Company: Join Mitie, the UK's leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, high street discounts, and access to a virtual GP for your health needs.
- Why this job: Make a real difference by supporting clients and ensuring smooth operations in a vital healthcare setting.
- Qualifications: GCSE or equivalent, strong communication skills, and customer service experience are essential.
- Other info: Great career progression opportunities and a supportive team environment await you!
The predicted salary is between 19400 - 27400 £ per year.
Salary: £24,465
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 Hours Per Week Mon - Fri 6-2, 2-10 & nights
Location: Cumberland Infirmary - Carlisle
Main Duties And Responsibilities
- Answer and assist client with all calls into CAFM system in a professional manner.
- Monitor the CAFM system and escalate issues to appropriate supervisor or shift manager as necessary.
- Monitor the signing out of devices, emergency radios and keys and highlight any issues with appropriate department manager.
- Prioritise and allocate work loads to appropriate staff in a timely manner within contractual timescales.
- Respond immediately to emergency requests with a calm and rational approach.
- General clerical duties within a helpdesk and Soft Services office environment.
- Take responsibility for own Health & Safety whilst at work.
- Abide by corporate policies and procedures.
- Communicate with support staff in a professional manner via radio system.
Education And Qualifications
- Good standard of Education to GCSE or equivalent.
- Computer literate with good keyboard skills.
- Excellent communication skills.
- Customer Service Experience Is Essential.
Benefits
- Access to a virtual GP for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Flexible lifestyle benefits platform, Choices.
- Access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions and a save-as-you-earn scheme.
- Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes.
- Diverse variety of training and development avenues.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Company Overview
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients in various sectors.
Helpdesk Operative in Carlisle employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Carlisle
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Operative, you'll need to communicate effectively with clients and colleagues. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready for situational questions. Think about how you would handle emergencies or difficult customer interactions. Having examples ready will demonstrate your problem-solving skills and calm approach under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mitie family. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Operative in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills: Since the Helpdesk Operative role is all about assisting clients and communicating effectively, make sure your application highlights your excellent communication skills. Use examples from your past experiences to demonstrate how you’ve successfully handled customer queries or issues.
Tailor Your CV and Cover Letter: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention your customer service experience and any relevant qualifications to grab our attention.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. We’re looking for someone who can handle calls calmly and rationally, so let your personality shine through while keeping it professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mitie!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the CAFM System
Familiarise yourself with the Computer-Aided Facilities Management (CAFM) system. Understand how it works and be ready to discuss how you would handle calls and escalate issues. This shows that you're proactive and have done your homework!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues calmly and efficiently, as this role requires a strong focus on client interaction.
✨Demonstrate Communication Skills
Practice clear and professional communication. You might be asked to role-play a scenario where you need to communicate with support staff via radio. Being articulate and confident will set you apart.
✨Understand Health & Safety Protocols
Brush up on basic health and safety practices relevant to a helpdesk environment. Be prepared to discuss how you would ensure your own safety and that of others while managing workloads and responding to emergencies.
