Store Detective in Cardiff

Better places, thriving communities.

M&S Store Detective – 45 hours per week, 5 days a week including weekends. All travel paid. Public transport and/or car mileage reimbursed.

Location: M&S Cardiff, Newport, Merthyr, Llanelli, Bridgend.

Pay: £15.91 per hour.

Candidate must have 5 years trackable working history in the UK and a valid SIA front line licence.

Job Overview

Our client is the UK’s premier high street retailer. As a Store Detective, you will operate across their network of stores and use observation skills to help prevent theft of stock. The Detective team plays a crucial role in identifying, apprehending and prosecuting criminals who target the retailer.

Main Duties

• Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
• Follow the ASCONE process.
• Work with CCTV operators to identify and stop offenders.
• Liaise with police forces and crime prevention partners to stay up to date with crime trends.
• Build a local network to identify and disrupt crime.
• Report incidents accurately and promptly.
• Occasionally attend court to provide evidence.

What We Are Looking For

• Highly adaptable to changing situations across the client’s regional stores.
• Remain calm under pressure and react quickly in challenging situations.
• Strong customer service background.
• Strong communication skills, both written and verbal; GCSE or equivalent in English preferred.
• Proactive, forward‑thinking approach and a desire to improve existing practices.
• Strong self‑motivation, a can‑do attitude and a drive to learn.
• Positive, outgoing personality, eager to be part of a strong team.
• Essential: SIA licence. Store detective experience highly desirable.
• Exceptional observational skills and the ability to handle sensitive situations & make quick decisions.
• Confidence to challenge people when necessary.

Benefits

• Earn £15.91 per hour with benefits such as Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
• Professional growth: company‑funded SIA licence renewal and continuous training.

EEO Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please email us.