At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive culture.
- Benefits: Flexible benefits, virtual GP, financial assistance, and high street discounts.
- Other info: Opportunities for career growth and recognition through Mitie Stars.
- Why this job: Make a real difference in retail security while developing your skills.
- Qualifications: Retail security experience, excellent communication, and conflict resolution skills.
The predicted salary is between 33280 - 41600 € per year.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti‑social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What We Are Looking For
- Team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills (written and verbal).
- Capable in the use of technology.
- Ability to identify triggers to conflict along with excellent mediation skills.
- Ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding Licence essential; CCTV Licence would be beneficial.
- Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Benefits
- Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household, allowing you to get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices.
- We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
- We also have a cycle‑to‑work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
- We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- We award our employees with Mitie Stars as recognition for their hard work.
- Our success is a direct result of the experience and quality of our people.
- Progressing your career is therefore a top priority for us.
- We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
- We are committed to ensuring our recruitment process is inclusive and accessible to all.
Area support Retail in Cardiff employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package tailored to suit diverse lifestyles. With a strong focus on career progression, inclusive training opportunities, and a supportive work culture, employees can thrive in their roles while enjoying perks such as flexible working arrangements, financial assistance, and recognition programmes. Join us in Cardiff as a Retail Area Support Officer and be part of a team that values your contributions and fosters a rewarding work environment.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Area support Retail in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the retail security field, especially those who work at Mitie. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, highlight your conflict resolution training and any retail security experience. Make sure they know you’re ready to tackle challenges head-on.
✨Tip Number 3
Be flexible! Since the job requires adaptability, be prepared to discuss how you can handle various shift patterns and locations. This shows you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Area support Retail in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your retail security experience and skills. We want to see how you can bring your unique flair to the role, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally.
Highlight Flexibility:Mention your ability to adapt to different shift patterns and work with various teams. We’re looking for team players who can roll with the punches, so let us know how you fit that bill!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key duties like conflict resolution and providing exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to mediate conflicts or liaise with management and external agencies. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to work and being a team player. Be ready to discuss times when you've adapted to changing circumstances or worked collaboratively with others. Highlighting your adaptability will show that you can thrive in a dynamic retail environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your conflict resolution skills. Think through potential situations you might face as a Retail Area Support Officer and how you would handle them. This preparation will help you respond thoughtfully and demonstrate your ability to manage difficult situations effectively.
