At a Glance
- Tasks: Supervise daily operations and enhance performance of Support Services.
- Company: Join a leading company focused on operational excellence and teamwork.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Flexible working hours and commitment to inclusivity.
- Why this job: Lead a dynamic team and make a real difference in service delivery.
- Qualifications: Experience in admin or helpdesk roles, with leadership skills.
The predicted salary is between 30000 - 40000 € per year.
To supervise the day-to-day activities and develop the operational and financial performance of the Support Services provision of the contract in line with budget and contract obligations. Provide leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities
- Understand the Support Services element of the contract (Schedule 12, Part 7) and provide guidance to ensure services are delivered to the required KPI standards.
- Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet contractual requirements.
- Control expenditure and maximise income to achieve or exceed budgeted financial performance.
- Carry out appraisals of direct reports and ensure that their potential is developed.
- Lead, plan, communicate and deliver agreed change initiatives to improve performance.
- Ensure staff are fully trained to carry out their work.
- Control absenteeism, overtime and agency work in accordance with Mitie process.
- Lead the identification and management of health and safety risks, ensuring risk assessments are regularly reviewed and communicated to staff.
- Make decisions within parameters set by manager, using specialist experience.
- Supervise activities of others to meet deadlines and quality standards, considering the impact outside the area of responsibility.
- Ensure new staff are fully inducted and have read, understood and signed risk assessments prior to work.
- Produce month-end reports to management on clients within agreed timescales.
- Carry out reasonable requests from the management team to support the wider contract.
- Control waste onsite, including hazardous and domestic waste, ensuring compliance with recent guidelines and liaising with contractors.
- Manage soft-services contractors including waste, plant maintenance and pest control to ensure smooth and effective maintenance.
- Ensure reprographics are completed on time and presented as requested.
Qualifications
- Previous admin or helpdesk experience.
- Valid driving licence.
- Understanding of health and safety legislation.
- Leadership or supervisory experience.
- Ability to prioritise and manage own workload.
- Initiative to contribute to business innovations and improvements.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint).
Employment Details
- Hours: 08:30 – 17:00, 37.5 hours per week.
- Salary: Dependent on experience.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and require reasonable adjustments, please let us know.
Soft Services Supervisor in Buxton employer: Mitie Cleaning & Hygiene Services
As a Soft Services Supervisor at our Buxton location, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, comprehensive training programmes, and opportunities for career advancement, all while fostering a collaborative environment where your contributions are valued. Join us to make a meaningful impact in a role that balances operational excellence with a commitment to health and safety.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Supervisor in Buxton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Soft Services Supervisor in Buxton
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing, make sure you really understand the role of Soft Services Supervisor. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! We want to see how your skills and experiences specifically relate to the Support Services provision. Use examples from your past roles that demonstrate your leadership and operational management abilities.
Show Off Your Skills:Make sure to highlight your proficiency with Microsoft Office and any relevant admin or helpdesk experience. We love seeing candidates who can manage their workload effectively and contribute to business improvements, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Contract Inside Out
Make sure you understand the Support Services element of the contract, especially Schedule 12, Part 7. Familiarise yourself with the key performance indicators (KPIs) and be ready to discuss how you can ensure these standards are met.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership or supervisory experience. Think about times when you've successfully managed a team, handled conflicts, or implemented change initiatives. This will demonstrate your ability to lead and develop staff effectively.
✨Be Financially Savvy
Brush up on your financial management skills. Be prepared to discuss how you would control expenditure and maximise income to meet budgetary goals. Having specific examples of how you've achieved this in past roles will give you an edge.
✨Health and Safety Knowledge is Key
Understand the basics of health and safety legislation relevant to the role. Be ready to talk about how you would identify and manage risks, as well as how you ensure that your team is trained and compliant with safety protocols.
