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For Companies At a Glance
- Tasks: Manage phone and email requests while delivering top-notch customer service.
- Company: Join a leading facilities management company in the UK.
- Benefits: Enjoy flexible benefits and a supportive work environment.
- Why this job: Be the first point of contact and make a difference for clients every day.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading facilities management company in the UK is looking for a Helpdesk Operative to join their team in Buxton. The candidate will manage phone and email requests, deliver exceptional service, and log information onto a database.
Responsibilities include:
- Answering queries
- Sending client quotes
- Fulfilling contractual obligations
The ideal applicant should possess strong communication skills, proficiency in Microsoft Office, and good organizational abilities. This is a full-time position with various employee benefits.
Helpdesk Operative — Flexible Benefits & Customer Support in Buxton employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative — Flexible Benefits & Customer Support in Buxton
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer support and helpdesk roles. We all know how important communication is, so being prepared will help you shine when discussing your experience.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Helpdesk Operative — Flexible Benefits & Customer Support in Buxton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience with customer support. We want to see how you can deliver exceptional service, so don’t be shy about showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Operative role. Mention your proficiency in Microsoft Office and any relevant experience that aligns with our needs.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect from our team members when managing phone and email requests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Buxton!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Helpdesk Operative. Familiarise yourself with common customer support scenarios and how to handle them. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to deliver exceptional service.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills, especially Excel and Word, as you'll likely need to log information and send quotes. If you can, try to showcase any experience you have with databases or ticketing systems during the interview.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company and the role. This shows your interest and helps you gauge if the company is the right fit for you. For instance, you could ask about the team dynamics or how they measure success in customer support.
