Business Development Manager

Working within Mitie Intelligence Services (MIS), we require a professional sales management role to work across two areas of our business: Safer Communities and OSINT Intelligence. The role requires excellent client interaction skills and experience in client development and/or sales in a safeguarding or OSINT intelligence role. Working collaboratively with the wider MIS Account team, the role will drive sales in these two areas and identify wider opportunities across the MIS business and the wider Mitie Group. The role will build new client relationships, structure and present proposals, and grow services across a diverse customer base. A flexible solution‑sales approach is crucial to meet client needs. The role requires strong commercial acumen, customer service and negotiation skills to deliver solutions profitably and ensure a positive customer experience.

Role Deliverables

• Build and manage a viable pipeline of opportunities
• Manage opportunities in the company's CRM database(s)
• Collect prospect data and generate new leads
• Generate and manage visits to existing and prospective clients
• Create and issue professional client proposals
• Meet or exceed sales targets
• Achieve cross‑collaboration targets across the broader MIS business with emphasis on Security Intelligence
• Provide regular analysis and reports on sales and opportunities through weekly and monthly forecasts
• Develop a growth plan with the business to identify key target areas for growth
• Initiate and manage strategic partnerships related to target client sector
• Identify and attend relevant exhibitions, conferences and networking events
• Develop client relationships through regular and consistent interactions

Main Duties

• Introduce new prospects via telephone, email and visits, converting them to customers
• Maintain contact with existing customers, introducing them to new services and providing excellent support
• Manage customer relationships to achieve account development objectives
• Identify, manage and develop relationships with key stakeholder groups to monitor awareness and attitudes
• Gain trust and commitment from senior leaders
• Ensure proposals align with operational margin targets and business growth plans
• Encourage operational teams to achieve service excellence and ensure delivery of sold solutions
• Cross‑team engagement; collaborate with the Strategic Sales team in developing customer pitches, commercial models and delivery approaches during pre‑sales
• Ensure compliance with sales processes
• Assist in the execution of email sales and marketing campaigns
• Support in identifying material for case studies, reports and statistics
• Collate, assess and share relevant information to identify market developments and opportunities, enabling realistic business and demand plans
• Be passionate about protecting individuals from harm and/or vulnerability
• Interface internally with Strategic Client Directors, Account Directors, Managing Directors, Service Delivery Directors and Managers

Person Specification

• Delivered sales targets for a mid‑or large‑size business
• Proven track record of sales in the security or safeguarding sector
• Experience with CRM or sales‑based systems (e.g., Salesforce) preferred
• Strong commercial acumen and negotiation skills
• Able to deliver results
• Experience/comfort speaking at industry forums and participating in industry bodies

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.