At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and support.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Great opportunities for progression and a supportive work culture.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
The predicted salary is between 30000 - 40000 € per year.
Pay rate: £14.51
Job ref: 94052
Location: Bury St Edmunds & Thetford area
Shifts: Various (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits To Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Relief Retail Security Officer in Bury St Edmunds employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including flexible working hours, paid breaks, and access to a virtual GP. With a strong focus on customer service and safety, employees are supported through extensive training programmes and opportunities for progression, all within a collaborative and inclusive work culture in the Bury St Edmunds & Thetford area.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Security Officer in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can contribute to creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Relief Retail Security Officer in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a safe and welcoming environment for customers, so share specific examples of how you've done this in the past!
Be Clear About Your Availability:Since the shifts are various, it's super important to be upfront about your availability. Let us know when you can work and if you're flexible with your hours. This will help us find the best fit for both you and the team!
Check Your Employment History:Remember, we need a full 5-year checkable employment/education history. Make sure your application includes all relevant details, as missing info could lead to complications down the line. Double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Mitie!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Relief Retail Security Officer. Understand how to deliver exceptional customer service while ensuring a safe shopping environment. Be ready to discuss how you would handle specific situations, like deterring violence or conducting patrols.
✨SIA Licence Awareness
If you hold a current SIA licence or certificates, make sure to mention this during your interview. If not, be prepared to discuss your willingness to undergo training for a licence. This shows your commitment to the role and understanding of the importance of security in retail.
✨Showcase Your Communication Skills
As a security officer, liaising with store management and local police is crucial. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to foster strong working relationships.
✨Highlight Your Customer Service Experience
Since delivering industry-leading customer service is key, think of specific instances where you went above and beyond for customers. Share these stories to illustrate your dedication to creating a positive shopping experience while maintaining safety.
