At a Glance
- Tasks: Coordinate maintenance tasks and support our engineering team in a fast-paced environment.
- Company: Join Mitie, a leading facilities management company dedicated to creating better places.
- Benefits: Enjoy flexible benefits, financial support, and access to a virtual GP.
- Other info: Great career progression opportunities and a supportive, diverse team.
- Why this job: Be at the heart of service delivery and make a real impact on community spaces.
- Qualifications: Experience in service delivery and strong IT skills are essential.
Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Contract: Permanent
Type of Employment: Part time
Hours: 25 hours per week
Shift: Monday–Friday, alternating shifts (08:00–13:00 / 13:00–18:00)
Rate of Pay: £16,771.86 per hour
Location: The Scottish Parliament, Holyrood Road, Edinburgh, Edinburgh, Scotland, EH99 1SP
Clearance Required: CTC Security Clearance (successful applicants must pass security clearance to work onsite)
Join Our Team as a Helpdesk Co‑ordinator
We are looking for an organised, proactive and confident Helpdesk Co‑ordinator to play a vital role in managing the daily activity of our engineering team. Using the latest planning and scheduling software, you will be responsible for allocating reactive and planned work, ensuring the right engineers are deployed at the right time, and supporting the delivery of first‑time fixes for our customers. This is a busy, varied role that sits at the heart of our service delivery operation — ideal for someone who thrives in a fast‑paced environment and enjoys coordinating people, information and tasks.
What You'll Be Doing
- Scheduling all reactive and planned maintenance works to appropriate resources, ensuring skills and response targets are met.
- Optimising engineer utilisation to maximise productivity across the team.
- Recording all job‑related information accurately within the relevant IT systems.
- Following up on incomplete jobs and reallocating them where needed.
- Coordinating third‑party subcontractors, raising Purchase Orders and Work Requests, and collecting completion documentation.
- Ensuring all work is completed within contractual SLAs and response times.
- Communicating clearly and professionally with engineers, customers and internal teams.
- Monitoring and recording non‑productive time.
- Escalating any issues promptly to the relevant managers.
- Maintaining full audit trails and ensuring compliance with company policies and procedures.
- Identifying and reporting any risks to service delivery, health and safety, or the environment.
- Using PPE and equipment correctly and reporting any training needs or system/process issues to your line manager.
What We're Looking For
- Experience within a service delivery, helpdesk, or contact centre environment.
- Strong IT skills and the ability to quickly learn new systems.
- Excellent communication skills, able to provide clear information confidently and professionally.
- Ability to work well with a wide range of colleagues including engineers, managers and third‑party partners.
- Calm, effective performance under pressure in a busy and varied environment.
- A problem‑solver with a creative and analytical mindset.
- A strong team player who can follow processes, maintain compliance and adapt to changing demands.
Please note this position will require the successful candidate to pass a CTC security clearance.
What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
- High street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary is available.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Recognition for hard work through Mitie Stars, with cash prizes available.
- Diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Building Maintenance Helpdesk Co-ordinator employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Building Maintenance Helpdesk Co-ordinator
✨Get Down with the Local Building Community
Join local networking events or meet-ups specific to building systems and supply engineering. It’s a great way to meet professionals in your field and hear about part-time opportunities that might not be advertised online.
✨Show Off Your Skills at Industry Fairs
Check out any upcoming industry fairs and exhibitions related to building systems. Not only can you meet potential employers like Mitie Cleaning & Hygiene Services, but you can also showcase your knowledge and skills directly, making a personal connection that resumes just can’t achieve.
✨Use Social Media to Your Advantage
Follow industry leaders and influencers on platforms like LinkedIn and Twitter. Engage with their content and share your insights; this can put you on the radar of someone from Mitie Cleaning & Hygiene Services looking for a part-time talent like you.
✨Apply Directly through Us
Don’t forget to check out our website for part-time openings at Mitie Cleaning & Hygiene Services. We often have unique listings that don’t go through the usual job boards, so it’s worth checking in regularly!
We think you need these skills to ace Building Maintenance Helpdesk Co-ordinator
Some tips for your application 🫡
Show Off Your Technical Skills:In building systems supply engineering, it’s crucial to highlight your relevant technical skills, like knowledge of HVAC, plumbing, or electrical systems. Make sure to detail any specific projects or experiences in your CV that showcase these skills—we want to see how you can apply them in a real-world context!
Flexible Availability Matters:Since this is a part-time role, be clear about your availability in your application. If you have other commitments, let us know how you plan to balance them. This shows us that you’re organised and serious about contributing to our team at Mitie Cleaning & Hygiene Services.
Tailor Your Cover Letter to Us:When crafting your cover letter, make it personal! Focus on why you want to work at Mitie Cleaning & Hygiene Services specifically and how this role aligns with your career goals. Mention any relevant courses or certifications that highlight your ongoing learning in building systems supply engineering.
Include Relevant Projects or Portfolios:If you've worked on related projects, whether in studies or previous jobs, don’t forget to include them! A portfolio showcasing your work can really set you apart. Even if it’s just a few case studies or examples, we want to see what you can bring to the table.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Technical Stuff
Since you're diving into building systems supply engineering, brush up on the specific technical concepts relevant to the role. Be prepared for questions on systems integration, HVAC, or electrical supply systems. Highlight any relevant projects or coursework you've done.
✨Demonstrate Your Practical Experience
Even as a part-time candidate, showing hands-on experience is crucial. If you've worked on any building projects or internships, talk about your role and contributions. Consider bringing a portfolio of your work, showcasing any designs or systems you’ve helped implement.
✨Flexibility is Key
For part-time positions, companies often prioritise candidates who can fit around their scheduling needs. Be ready to discuss your availability and show your enthusiasm for being part of the team, even if it's on a limited basis. Show them you're eager to learn and support wherever possible!
✨Expect Problem-Solving Scenarios
In the interview, be prepared for case studies or hypothetical scenarios that test your problem-solving abilities. They might present a project challenge or a systems malfunction to see how you'd approach the situation. Think creatively and keep the focus on practical solutions relevant to building systems.
