At a Glance
- Tasks: Protect M&S stores and deliver top-notch customer service.
- Company: Join the friendly M&S and Mitie family in a secure environment.
- Benefits: Earn £14.90 per hour with fantastic perks like life assurance and childcare vouchers.
- Other info: Enjoy professional growth with company-funded training and flexible benefits.
- Why this job: Make a real difference while working with cutting-edge tech and a supportive team.
- Qualifications: Security experience and a valid SIA Licence required.
The predicted salary is between 14 - 15 £ per hour.
Location: M&S Bromley, Orpington, Sidcup, Eltham, Lewisham, Beckenham, Greenwich, Charlton, Woolwich, Dulwich.
Salary: £14.90 per hour.
Hours: Guaranteed 30+ hours per week, must work weekends.
Experience: 5 years trackable working history in the UK.
At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market‑leading customer service.
Why You'll Love This Job
- Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
- Great Pay & Benefits: Earn £14.90 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
- Professional Growth: Company‑funded SIA Licence renewal and continuous training.
- Cutting-Edge Tech: Use body‑worn cameras and mobile devices for incident reporting.
- Community: Join the friendly M&S and Mitie family.
What We're Looking For
- Experience: Security experience essential.
- Certification: A valid SIA Licence.
- Skills: Excellent customer service and communication, energy, and enthusiasm.
Your Role
- Stay Compliant: Follow all policies and legal requirements.
- Use Tech: Engage with provided technology for effective reporting.
- Proactive: Review and improve Assignment Instructions.
- Stay Alert: Report hazards and remain vigilant.
- Be Professional: Handle challenging situations with calm and professionalism.
- Emergency Ready: Contact emergency services when needed.
If you're passionate about customer service and have experience in security, retail, hospitality, or similar skills, this could be the opportunity you've been looking for.
Our market‑leading flexible benefits scheme offers virtual GP services, salary finance, a flexible benefits platform (Choices), discounts through the MiDeals platform, cycle‑to‑work scheme, life cover of the greater of your salary or £10,000, and a save‑as‑you‑earn scheme. Employees also receive Mitie Stars recognition with cash prizes.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, please let us know by emailing at.
Retail Security Officer — London Stores (Customer Service) in Bromley employer: Mitie Cleaning & Hygiene Services
At M&S, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises both security and outstanding customer service. With competitive pay of £14.90 per hour, comprehensive benefits including a flexible benefits scheme, and opportunities for professional growth through continuous training and SIA Licence renewal, our Retail Security Officers play a vital role in safeguarding our stores while enjoying a fulfilling career. Join our friendly team across various London locations and be part of a community that values your contributions and well-being.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer — London Stores (Customer Service) in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled challenging situations in the past. This will demonstrate your professionalism and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We keep our listings updated, so you’ll be the first to know about new opportunities that match your skills!
We think you need these skills to ace Retail Security Officer — London Stores (Customer Service) in Bromley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your security experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about security and customer service. We love seeing enthusiasm, so let your personality come through!
Showcase Your SIA Licence:Since a valid SIA Licence is essential for this role, make sure to mention it prominently in your application. We need to know you’re compliant and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Basics
Make sure you brush up on your security knowledge before the interview. Understand the key responsibilities of a Retail Security Officer and be ready to discuss how your experience aligns with safeguarding people and assets.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples from your past experiences where you successfully handled challenging situations while maintaining professionalism. This will demonstrate your ability to protect and serve effectively.
✨Familiarise Yourself with Technology
Get comfortable with the tech tools mentioned in the job description, like body-worn cameras and mobile devices for reporting. Being able to discuss how you would use these tools can set you apart as a proactive candidate.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to security and customer service. Practise responding calmly and professionally to these scenarios, showcasing your problem-solving skills and ability to stay alert under pressure.
