At a Glance
- Tasks: Protect guests and property while providing top-notch security services at Westwood Cross Shopping Centre.
- Company: Join a leading security firm with a commitment to inclusivity and professional growth.
- Benefits: Enjoy flexible hours, health perks, discounts, and opportunities for career advancement.
- Other info: Work outdoors, embrace flexibility, and enjoy a supportive team culture.
- Why this job: Make a difference in guest safety while gaining valuable experience in a dynamic environment.
- Qualifications: Previous security experience and strong customer service skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a security guard for Westwood Cross Shopping Centre. The role is guest-facing, on a relief basis for a six-month term, minimum 8 hours per week, with required overnight shifts.
Responsibilities
- Protect client property, people and assets by providing security services in accordance with the site's Assignment Instructions (AI) and any subsequent changes.
- Meet or exceed the Key Performance Indicators / Service Level Agreements with full responsibility and accountability, ensuring contract retention.
- Follow all policies, legal and regulatory requirements as directed by the Account Manager and UK law.
- Comply with industry legislation – obtain and wear a front‑line licence in either Security Guarding or Door Supervision, and a CCTV PSS SIA licence. Renew licences 16 weeks before expiry.
- Report any health & safety hazards or incidents promptly and complete detailed notebook entries.
- Maintain professional conduct with customers and adhere to check‑call schedules.
- Use technology to achieve key work objectives and develop job knowledge through continuous professional development.
Qualifications
- Previous security experience.
- DS SIA licence.
- Strong customer service skills.
- Flexible approach to hours.
- Willingness to work outdoors in all weathers.
Benefits
- Flexible benefits scheme (choice of dental insurance, dining cards, coffee clubs, technology products, low‑cost gym memberships, cycle‑to‑work).
- Virtual GP and salary finance scheme.
- High street discounts and savings platforms.
- Life cover (greater of salary or £10,000).
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
- Recognition with Mitie Stars and potential cash prizes.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
Guest-Facing Security Officer – Overnight Shifts & Flexible Hours in Broadstairs employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. As a Guest-Facing Security Officer at Westwood Cross Shopping Centre, you'll enjoy a range of benefits including a flexible benefits scheme, high street discounts, and opportunities for professional development, all while working in a dynamic environment that prioritises customer service and safety.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Facing Security Officer – Overnight Shifts & Flexible Hours in Broadstairs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with a friend or using online resources. Focus on showcasing your customer service skills and how you handle challenging situations.
✨Tip Number 3
Stay flexible! Since this role requires overnight shifts, be open to different hours and shifts. Highlight your flexibility during interviews to show you’re ready to adapt to the needs of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily keep track of your applications and any updates directly from us.
We think you need these skills to ace Guest-Facing Security Officer – Overnight Shifts & Flexible Hours in Broadstairs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits the role of a Guest-Facing Security Officer, so don’t hold back on showcasing your customer service skills!
Follow Instructions Carefully:Read through the job description and any application instructions thoroughly. We appreciate attention to detail, so ensure you follow all guidelines and provide the necessary documentation, like your DS SIA licence.
Show Your Flexibility:Since this role involves overnight shifts and flexible hours, let us know about your availability. Highlighting your willingness to adapt to different schedules can really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest-Facing Security Officer. Familiarise yourself with the key performance indicators and service level agreements mentioned in the job description. This will help you demonstrate your knowledge and show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role is guest-facing, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you can maintain professionalism while ensuring guest safety.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Think about potential situations you might face at Westwood Cross Shopping Centre and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Dress the Part and Be Professional
Even though the role involves working overnight shifts, it's important to present yourself well during the interview. Dress smartly and maintain a professional demeanour. This shows respect for the interview process and reflects the professional conduct expected in the role.
