Receptionist in Bristol

Better places, thriving communities.

Working Hours: 20 Hours Per Week

Shift Pattern: Monday 08:00 - 16:00; Tuesday 08:00 - 16:00; Friday 08:00 - 12:00. With an expectation to help cover holidays and sickness on the days you are not contracted to work.

Purpose: We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located. Working within and managing a 5* Mitie team, you will be the face of client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all who reside or visit client premises.

Responsibilities:

• Deliver a high standard of customer service, ensuring all guests receive an exceptional welcome.
• Use computer systems effectively, including entering data into Excel, Word, and managing electronic filing.
• Handle guest complaints promptly, escalating when necessary.
• Maintain immaculate uniform and adhere to Signature grooming standards.
• Build and maintain professional relationships with key stakeholders to understand their needs.
• Act as the central on-site contact for service lines, contractors, clients, and guests.
• Manage the shared inbox and process incoming emails professionally.
• Handle general enquiries and manage bookings for taxis, shuttles, desks, rooms, and collaboration areas.
• Welcome visitors professionally, issuing security passes and managing their access and transport requirements.
• Maintain professional telephone and email etiquette at all times.
• Anticipate and respond to client and visitor needs.
• Manage the switchboard, ensuring all calls are answered and directed correctly, and maintain the related database.
• Manage stock of travel tickets and process top-ups as required.
• Collate and maintain data for reports and information requests.
• Perform all reception duties in a friendly, professional manner and work collaboratively with colleagues to ensure seamless service.
• Manage incoming and outgoing post, including franking and courier support.
• Support audit preparation by sourcing and collating required documents.
• Assist colleagues, managers, and clients with reasonable additional duties as required.
• Maintain and use a portfolio of local information (transport, parking, amenities, restaurants, hotels, etc.) to support client enquiries.

Qualifications & Experience:

• Strong team player with a proven ability to contribute to positive outcomes and deliver high-quality customer service.
• Demonstrated track record of providing exceptional customer-facing support.
• Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels in written and spoken English.
• Proficient in computer use; familiarity with Microsoft Office (Word, Excel, etc.) is desirable but not essential.
• Ability to work independently and use initiative when required.
• Ideally a minimum of two years' experience in a customer service or training-focused role.
• Experience with desk booking systems is advantageous but not required.
• SIA licence preferred but not essential.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.