Guest Services Mobile Support in Bristol

Overview

Guest Services Mobile Support Receptionist
This role covers the geographical location from Cardiff to London. Monday – Friday, hours vary from 0700-1700. Part time 24 hours a week but flexibility and overtime is required for this role.

This is a mobile support role and does require you to have a valid driving license with access to a car. The goal of the Mobile Support Receptionist is to own the Reception Area and manage the access of all visitors and contractors in accordance with the Client\’s defined processes. To conduct oneself in a warm, professional and engaging manner and deliver The Signature brand standard service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.

Being Mobile you will be scheduled to work at each of our client\’s locations. You will be able to adapt, demonstrate agility, and seamlessly adopt and deliver site specific processes, support to cover absences across any Guest Services role, provide resilience and help make our service exceptional.

Responsibilities

• To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client\’s premises by way of the designated access points
• To positively identify all visitors and contractors before granting access and checking them in
• To be highly visible, always available and the “go to” person for queries
• To be immaculately groomed, approachable, and helpful always
• To always deliver the Signature brand standard experience
• To handle special requests including preferences for colleagues both for on-site time and visitor experience
• To adapt and support any area as required and help cover absences across Guest Services

Experience

• Operate under a “How Can I Help” mindset
• Deliver an experience that is professional, friendly and attentive
• Anticipate the needs of visitors and colleagues
• Proactively look out for building issues, ensuring swift resolution
• Proactively manage queues, making arrivals and departures efficient
• Greet and acknowledge all visitors and colleagues in lobby areas and ensure they receive exceptional service
• Conduct oneself professionally, adhering to standards, procedures and policies

Person Specification

• Exceptional verbal, written, and interpersonal communication skills with core service excellence competencies
• Ability to identify and resolve issues and meet client expectations
• Proficiency in Outlook, Word, Teams, and Chrome
• Ability to process a large volume of queries across multiple platforms
• Core skills: accountability, personal organisation, prioritisation, initiative, customer engagement, adaptability, attention to detail

Health and Safety Responsibilities

• Follow group and company policies and procedures at all times
• Report any deficiencies in systems or equipment that may affect service delivery or safety
• Use work equipment and PPE properly and in accordance with training
• Report issues or training needs to your Line Manager or via the divisional incident reporting system

This job description reflects the role envisaged for this position. Tasks and objectives may be adjusted to reflect business needs. The company may vary duties as required.

Benefits and Diversity

Our market-leading flexible benefits scheme provides options to suit your lifestyle, including virtual GP, Salary Finance, flexible benefits platform Choices, MiDeals discount program, cycle-to-work, life cover, and other wellbeing and recognition programs. We are committed to inclusive recruitment and can provide reasonable adjustments during the process if needed. Since 1987, Mitie has grown to 80,000 employees globally. Join our Mitie Team and help us deliver exceptional service. Apply Now.