At a Glance
- Tasks: Manage reception, assist visitors, and ensure smooth building operations.
- Company: Join the Mitie Team at Bristol Parkway Training Centre, partnering with Network Rail.
- Benefits: Flexible benefits, competitive pay, ongoing training, and a supportive culture.
- Other info: Inclusive recruitment process with opportunities for career growth.
- Why this job: Be the welcoming face of our team and make a real difference every day.
- Qualifications: Experience in guest services and strong communication skills.
The predicted salary is between 27000 - 28000 £ per year.
We are looking for a professional, welcoming, and experienced Guest Services Co‑ordinator to join our Mitie Team at Bristol Parkway Training Centre in the heart of Bristol, working in partnership with Network Rail.
Working hours: Monday - Friday 07:00 - 16:00.
Pay: £13.45 an hour.
Responsibilities:
- Perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building.
- Facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of the site.
- Keep a tidy and efficient reception area, provide a professional and courteous service, handle phone calls and emails, sort and distribute incoming mail and packages.
- Manage documentation, ensuring it is stored in the appropriate location or system.
- Open and close the building, maintain building security, manage queries and messages from visitors, issue visitor and staff passes, assist with emergency evacuations, order consumable goods, and more.
Day to Day Duties:
- Sign in visitors, issue health and safety brief, answer and solve telephone queries and book meeting rooms for clients.
- Unlock and lock the building daily, carrying out daily checks to ensure the building is secure.
- Manage administrative tasks such as monthly visitor figures, no‑show report, stock take of audio‑visual equipment, produce the Signature Network Rail newsletter, internal auditing and staff passes report.
- Respond to the Reception Inbox, ensuring all emails are replied to in a timely manner.
- Travel to relieve other sites if needed (full licence holders preferred but not essential).
- Review the security check list, ensuring all faults have been corrected or logged to maintenance.
- Ensure all Network Rail Signature health and safety posters and leaflets are up to date.
- Represent the team for the engagement team.
- Collate and order lunches from catering suppliers for each classroom.
- Maintain up‑to‑date health and safety folders.
- Coordinate general running of the building including kitchen and break‑out room checks to keep them clean and tidy.
Additional Tasks:
- Deal with planned and reactive works as and when required.
- Work with the Compliance Manager to ensure all reactive and pre‑planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
- Conduct floor walks and log any faults that are present.
Benefits:
Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a choice of dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and Mitie Matching Share Plan. Recognition through Mitie Stars, cash prizes, ongoing training and development, and a supportive inclusive culture.
Equal Opportunities: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know via email.
Interested? If this sounds like you, then we want to hear from you!
Front Of House Coordinator in Bristol employer: Mitie Cleaning & Hygiene Services
Join our dynamic Mitie Team at the Bristol Parkway Training Centre, where we prioritise a welcoming and professional work environment. As a Front Of House Coordinator, you'll benefit from our extensive flexible benefits scheme, ongoing training opportunities, and a culture that values inclusivity and recognition. With a focus on employee growth and a supportive atmosphere, this role offers a meaningful opportunity to contribute to our partnership with Network Rail in the vibrant city of Bristol.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Coordinator in Bristol
✨Tip Number 1
Get to know the company! Research Mitie and Network Rail, and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest services and administration. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitie team. Don’t miss out on this opportunity!
We think you need these skills to ace Front Of House Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front Of House Coordinator role. Highlight any relevant guest services or administrative experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Keep it professional but let your personality come through!
Showcase Your Communication Skills:As a Front Of House Coordinator, communication is key. In your application, demonstrate your ability to handle queries and manage correspondence effectively. We want to see how you can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we’ll be able to review your application faster. Don’t miss out on this opportunity!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Of House Coordinator. Familiarise yourself with tasks like managing access points, handling queries, and maintaining a tidy reception area. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As this position involves a lot of guest interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a visitor. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as managing a busy reception or dealing with an emergency evacuation. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
