At a Glance
- Tasks: Coordinate engineers and resources for efficient service delivery while ensuring customer satisfaction.
- Company: Join Mitie, a leading facilities management company with a focus on thriving communities.
- Benefits: Enjoy flexible lifestyle benefits, discounts, and a supportive work environment.
- Other info: Opportunities for training and development in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real impact in service coordination.
- Qualifications: 1 year of experience in service coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
Location: Bristol
Contract: Full-time
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance. This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Role Responsibilities
- Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
- Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
- Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
- Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
- Support account managers with pricing, spare parts information, and service delivery insights.
- Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
- Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
- Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required Qualifications
- Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
- Full UK driving licence with flexibility to travel and stay overnight if required.
- Good working knowledge of Microsoft Office applications.
What We're Looking For
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
- Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
- Logical thinker with a proactive and solutions-focused approach.
- Commitment to continuous improvement and delivering high-quality service.
- Willingness to learn products and services to better support customer needs.
Desirable
- Experience working in a technical or engineering environment (e.g. water treatment sector).
- Familiarity with field service operations or coordination of engineers and subcontractors.
Benefits and How We Support You
Our market-leading offering provides benefits that suit your lifestyle. We offer a virtual GP service, financial wellbeing assistance through our Salary Finance scheme, and optional access to flexible lifestyle benefits via our Choices platform (such as extra holiday, insurance options, or technology purchases). We provide access to high street discounts, a cycle-to-work scheme, life cover, enhanced pension contributions, and a Mitie Matching Share Plan. Mitie Stars recognises hard work with monthly prizes and a yearly top prize. We support diverse training and development opportunities through a wide range of learning resources. We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need adjustments during recruitment, please email Christian Kalugin at Chris.Kalugin@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools. Join our Mitie Team. Together our diversity makes us stronger. There are opportunities to apply now. If you’re considering a move within Mitie, feel free to share your experience about life at Mitie.
Engineering Service Coordinator (Fixed Term Contract) in Bristol employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment in Bristol, where our employees can truly thrive. With a strong emphasis on employee growth, we offer diverse training opportunities, a range of lifestyle benefits, and recognition for hard work through our Mitie Stars programme. Join us to be part of a team that values inclusivity and continuous improvement, ensuring you have the resources and support needed to excel in your role as an Engineering Service Coordinator.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator (Fixed Term Contract) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values. Think about how your skills align with their mission of creating thriving communities. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to engage effectively with customers and internal teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Mitie team and contributing to their success.
We think you need these skills to ace Engineering Service Coordinator (Fixed Term Contract) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Engineering Service Coordinator role. Highlight relevant experience, especially in service coordination or operational roles, and showcase your strong communication skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Mitie. Mention your commitment to high-quality service and how you can contribute to continuous improvement in the team.
Showcase Your Organisational Skills:In your application, emphasise your ability to manage multiple tasks in a fast-paced environment. Give examples of how you've successfully prioritised and organised work in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the Mitie team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Engineering Service Coordinator role. Familiarise yourself with how to plan and schedule field service engineers, coordinate logistics, and ensure compliance with health and safety policies. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers and internal stakeholders in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your ability to manage customer queries and support team performance.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for managing multiple tasks in a fast-paced environment. During the interview, share specific strategies you use to prioritise tasks and stay on top of your workload. You might even want to mention any tools or software you use to keep everything in check, especially if they relate to Microsoft Office applications.
✨Emphasise Continuous Improvement
Mitie values a commitment to continuous improvement, so be ready to discuss how you've contributed to enhancing service delivery in previous roles. Share examples of initiatives you've taken to improve processes or customer satisfaction, and express your eagerness to learn and adapt in this new position.
