At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and support.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Flexible shifts and a comprehensive training programme to kickstart your career.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 40000 £ per year.
Pay rate: £14.51
Reference: 96068
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
Legally Required EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Retail Security Officer - Customer-First Safety & Patrols in Bourne employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises both customer safety and employee development, offering a supportive work culture where your contributions are valued. With competitive pay, comprehensive training programmes, and benefits such as annual leave and pension schemes, you will find ample opportunities for personal and professional growth in a dynamic retail environment. Join us in creating a safe shopping experience while enjoying the advantages of working with a company that truly cares about its people.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer - Customer-First Safety & Patrols in Bourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to create a safe environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Security Officer - Customer-First Safety & Patrols in Bourne
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your Experience:Make sure to detail your employment and education history clearly. Remember, we need a full 5-year checkable history, so don’t leave anything out that could help us understand your background better.
Mention Your SIA Licence:If you hold a current SIA licence or certificates, shout about it! If not, let us know if you're open to training. We’re all about supporting your journey in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Mitie team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service expectations and how to create a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully handled security situations or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Understand the Importance of Teamwork
Be ready to discuss how you would liaise with store management and local police. Highlight any previous experiences where you worked as part of a team to achieve a common goal, especially in a security context. This shows you can collaborate effectively to enhance safety.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training programmes, or how they measure success in this role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
