At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and support.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Flexible shifts and comprehensive training provided for career growth.
- Why this job: Make a real difference in your community by preventing crime and enhancing safety.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 30000 £ per year.
Pay rate: £14.51
Reference: 96068
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
Legally Required EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Retail Security Officer. in Bourne employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer for those seeking a rewarding role as a Retail Security Officer, offering competitive pay and a supportive work culture that prioritises employee safety and development. With comprehensive training programmes, opportunities for SIA re-licensing, and a commitment to inclusivity, Mitie fosters an environment where employees can thrive while ensuring a secure shopping experience for customers. Join us in making a difference in the retail sector, where your contributions are valued and recognised.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer. in Bourne
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills. As a Retail Security Officer, you'll need to deliver top-notch service while ensuring safety. Role-play scenarios with friends or family to build your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mitie team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Security Officer. in Bourne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your SIA Licence:If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry – just let us know if you're open to training. We’re here to help you get started on the right foot.
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest about your past roles, as this is crucial for us to move forward with your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is crucial, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you would handle difficult situations while maintaining a calm and professional demeanour.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would respond to various scenarios, such as dealing with shoplifters or managing conflicts. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to think on your feet.
✨Understand the Importance of Teamwork
As a Retail Security Officer, you'll need to liaise with store management and possibly the police. Be prepared to discuss how you work well in a team and your approach to building relationships with colleagues and external partners to enhance safety in the store.
