Guest Services Receptionist in Bishopbriggs

Better places, thriving communities. We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located.

You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.

As a Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.

We are looking for someone with a friendly and approachable manner who can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.

Responsibilities:

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Responsible for unlocking and locking the building daily, this includes carrying out daily checks to make sure the building is secure.
• Effective management of administrative tasks such as monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
• Reviewing the security checklist ensuring all faults have been corrected or logged to maintenance.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Being the representative on behalf of the team for the engagement team.
• Collating and ordering lunches from catering suppliers for each classroom.
• Maintain up to date health and safety folders, with direction from the regional front of house manager.
• Coordinate the general running of the building including kitchen and breakout room checks to ensure they are kept clean and tidy.

Additional Tasks:

• Dealing with planned and reactive works as and when required.
• Work with our Compliance Manager to ensure all reactive and pre-planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
• Conducting floor walks and logging any faults that are present.

Qualifications and Skills:

• Friendly and approachable with a professional demeanor; strong communication and interpersonal skills.
• IT literate with the ability to prioritise workload and meet deadlines.
• Ability to manage documentation and maintain appropriate filing systems.
• Full UK driving licence preferred but not essential.
• Experience in reception or front-of-house roles is desirable.

Benefits and additional information:

• Market-leading flexible benefits scheme with choices for personal and family needs.
• Access to virtual GP and family health options; Salary Finance for earnings advance and loans.
• Flexible benefits platform with options such as dental insurance, dining cards, coffee clubs, and technology purchases.
• High street discounts through MiDeals, cycle-to-work scheme, and life cover (up to the greater of annual salary or £10,000).
• Employee recognition through Mitie Stars with monthly cash prizes and potential annual top prize of £10,000.
• Opportunities for training and development across various resources.
• Inclusive recruitment process with reasonable adjustments on request during recruitment.