At a Glance
- Tasks: Manage and oversee environmental and waste service delivery across multiple client locations.
- Company: Join Mitie, a leading facilities management company with a focus on thriving communities.
- Benefits: Flexible lifestyle benefits, virtual GP access, financial wellbeing assistance, and high street discounts.
- Other info: Opportunities for training, development, and recognition through Mitie Stars programme.
- Why this job: Make a real impact in environmental services while developing your career in a supportive environment.
- Qualifications: Strong communication skills, experience in waste or environmental industry, and proficiency in MS platforms.
The predicted salary is between 50000 - 65000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a strategic thinking, motivated Key Account Manager to oversee the Environmental and Waste Service Delivery across a major portfolio.
This position encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet clients' expectations and comply with all contractual requirements associated with the account.
The Account Manager is responsible for the effective oversight of both strategic and waste service delivery across a major portfolio. The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Role Responsibilities:
- Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
- Conduct site visits conducting performance assessments, operations and service delivery.
- Regularly engage with internal and external stakeholders.
- Monitor key performance indicators (KPIs) related to team performance, including the Helpdesk team.
- Liaise with Mitie Waste Finance team to ensure dept and WIP is minimised.
- Continuously assess Client needs and market trends to uncover new business opportunities.
- Site travel; managing your own diary and visiting clients on site / attending meetings depending on their needs.
Required Qualifications:
- Excellent communication and organisational skills.
- Waste or Environmental Industry experience preferred.
- Experience working with strategic clients, managing P&L, financial performances.
- Proficient in MS platforms, presenting, excel etc.
- Experience dealing with multiple stakeholders, internal and external.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
