At a Glance
- Tasks: Coordinate service delivery and manage requests to ensure customer satisfaction.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in the industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in service delivery.
- Qualifications: Strong organisational skills and ability to work under pressure.
The predicted salary is between 30000 - 38000 £ per year.
Mitie Cleaning & Hygiene Services is seeking a Service Delivery Agent for the HMRC contract in Birmingham.
You will manage the flow of requests to ensure a continuous, efficient service and meet customer needs while using available information and equipment.
You will input and output help desk data on time, monitor performance against SLAs, and handle workload pressures to meet deadlines.
This role requires coordinating resources and maintaining planning systems and documentation.
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
We think you need these skills to ace Service Delivery & SLA Coordinator in Birmingham
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Interpersonal Skills
Stakeholder Engagement
Organisational Skills
