Security Administrator in Birmingham

The role provides management support and governance across the account, ensuring robust controls, compliance, accurate reporting, and effective operational coordination. Acting as a key link between operational teams, management, and clients, the role supports performance delivery, risk management, and continuous improvement.

Key Responsibilities:

• Provide oversight and governance of operational processes, ensuring compliance with contractual, security, and internal requirements.
• Lead the coordination and delivery of PEN testing activities, ensuring schedules are maintained, outcomes are tracked, and client reporting is completed.
• Maintain governance of CCTV access controls, ensuring Privilege Role Holders are accurately recorded and managed in line with policy.
• Oversee system compliance, including Beeline and other operational platforms, ensuring data accuracy and adherence to agreed processes.
• Ensure leavers' processes are completed fully and correctly, maintaining security, compliance, and audit readiness.
• Provide operational oversight of billing activities, including branch cover, ad hoc works, purchase orders, and submissions, ensuring accuracy and timeliness.
• Support client engagement through effective reporting, communication, and issue resolution, including complaint management.
• Support the management of specialist resource pools, including planning, scheduling, and communication.
• Deliver performance analysis across the account, identifying trends, risks, and opportunities for improvement.
• Maintain and oversee key operational trackers and management information to support decision-making.
• Occasional travel may be required to support site mobilisations and contract transitions subject to operational need.

Person Specification:

• Strong communication and interpersonal skills to support cross‑functional team requirements and client interactions.
• Proactive, self‑motivated, and adaptable, with a willingness to learn and improve processes.
• Ability to work under pressure, manage competing priorities, and adhere to deadlines.
• Strong organisational and time management skills to handle multiple tasks effectively.
• Solid understanding of system security protocols and compliance, particularly with PEN testing and CCTV management.
• Proficiency in data management systems (e.g. Beeline, billing).
• High level of accuracy and attention to detail, particularly in maintaining trackers and handling billing tasks.
• Previous experience in a role involving system management and/or client‑facing responsibilities.
• Experience with client reporting, data accuracy, and document preparation for reviews.
• Experience using rostering systems.
• Responsibility for managing financial transactions for the account including billing and debt management.

Benefits:

• Access to a virtual GP for you and members of your household.
• Financial wellbeing assistance through our Salary Finance scheme.
• Flexible lifestyle benefits platform, Choices, allowing purchase of extra holiday days, critical illness insurance, dental treatment, and technology products.
• High street discounts from thousands of retailers, gyms, and more through our MiDeals platform.
• Cycle-to-work scheme.
• Life cover of up to four times your salary.
• Enhanced pension contributions, save‑as‑you‑earn scheme, and Mitie Matching Share Plan.
• Recognition through Mitie Stars with cash prizes and a chance to win a top prize of £10,000.
• Diverse training and development avenues to progress your career.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients from various sectors.