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For Companies At a Glance
- Tasks: Manage security contracts, ensuring top-notch service delivery and client satisfaction.
- Company: Join Mitie, a leading facilities management company with a commitment to diversity.
- Benefits: Enjoy competitive salary, flexible working hours, and a range of lifestyle benefits.
- Why this job: Make a real impact in community safety while developing your leadership skills.
- Qualifications: Experience in account management or operations within the security industry is essential.
- Other info: Dynamic role with opportunities for professional growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Better places, thriving communities. 40 Hours per week • £45k
The Security Account Manager is responsible for the management, performance, and continuous improvement of a portfolio of manned guarding contracts. The role focuses on service delivery excellence, client confidence, financial control, and operational assurance, ensuring that security services consistently meet contractual, regulatory, and organisational expectations.
Overview
Account ownership and service delivery across a portfolio of manned guarding sites with a focus on improving security standards, resilience, and value for clients.
Responsibilities
- Take full ownership of the service delivery and performance of 12 manned guarding locations.
- Ensure all contracts are delivered in line with agreed KPIs, SLAs, and client expectations.
- Maintain strong, professional, and trusted relationships with clients and key stakeholders.
- Provide assurance to clients and management through accurate reporting, governance, and oversight.
- Actively identify and implement opportunities to improve security standards, resilience, and value.
- Ensure financial discipline across the portfolio, working closely with the finance team.
- Provide leadership during incidents and emergencies, including out-of-hours response when required.
Account Ownership & Service Delivery
- Accountability for the operational performance of assigned security contracts.
- Ensure consistent, high-quality manned guarding services across all sites.
- Monitor service delivery through site visits, audits, data analysis, and client feedback.
- Ensure Assignment Instructions, SOPs, and post orders are current, accurate, and embedded.
- Drive corrective actions where standards fall below expectation.
- Support and challenge site management to maintain professionalism, discipline, and compliance.
Client Relationship Management
- Act as an important point of contact for clients across the account portfolio.
- Build and maintain long-term, trusted relationships with clients and stakeholders.
- Attend regular client meetings, contract reviews, and performance forums.
- Represent the organisation professionally at all times.
- Anticipate client needs and proactively propose solutions or enhancements.
- Handle client concerns, escalations, and complaints promptly and effectively.
Performance Reporting & Governance
- Produce structured, professional, and meaningful reports that clearly articulate security performance.
- Develop and deliver client-facing slide decks using PowerPoint to present KPIs, trends, risks, and improvements.
- Analyse performance data using Excel to identify trends, risks, and opportunities.
- Ensure reports are accurate, timely, and aligned to contractual requirements.
- Provide senior management with clear insight into account performance and risks.
Investigations & Incident Management
- Lead or oversee investigations into security incidents, breaches, or complaints where required.
- Ensure investigations are conducted thoroughly, impartially, and professionally.
- Produce clear, well-written investigation reports with evidence-based conclusions and recommendations.
- Ensure learning outcomes are identified and embedded to prevent recurrence.
- Act as an escalation point during incidents or emergencies.
Financial & Commercial Management
- Demonstrate strong financial awareness across all assigned contracts.
- Work closely with the finance team to produce accurate quotes, costings, and contract variations.
- Monitor budgets, overtime, additional cover, and service changes.
- Ensure services are delivered within agreed financial parameters.
- Identify opportunities for efficiencies or value-added services without compromising standards.
Compliance, Assurance & Standards
- Ensure compliance with company policies, client requirements, and relevant legislation.
- Support internal and external audits, inspections, and client assurance processes.
- Ensure accurate record-keeping and documentation across all sites.
- Promote a strong culture of compliance, accountability, and professionalism.
- Proactively raise standards and embed best practice across the portfolio.
Leadership, On-Call & Flexibility
- Participate in the Duty Manager on-call rota, providing out-of-hours support during incidents.
- Make timely, sound decisions under pressure during emergencies.
- Provide clear leadership and direction to operational teams when required.
- Adopt a flexible approach to working hours to meet operational and client demands.
Person Specification
Essential Experience
- Proven experience in an Account Manager, Contract Manager, or Senior Operations role within the manned guarding or contract security industry.
- Experience managing multiple security sites or contracts simultaneously.
- Demonstrable experience of client relationship management and service delivery.
- Experience producing professional reports, investigations, and client presentations.
- Experience working with financial data, budgets, or contract cost control.
Essential Skills & Competencies
- Excellent written communication skills with a strong attention to detail.
- Proven ability to produce clear, professional reports and investigation documents.
- Strong Excel skills for performance tracking, data analysis, and reporting.
- Strong PowerPoint skills for producing client-facing slide decks and presentations.
- Confident verbal communicator, able to engage with clients and senior stakeholders.
- Strong organisational skills with the ability to manage competing priorities.
- Analytical, proactive, and solutions-focused approach.
Personal Attributes
- Professional, credible, and client-focused.
- Calm, resilient, and decisive under pressure.
- Commercially aware and financially disciplined.
- Flexible and adaptable in approach to working hours.
- High levels of integrity, discretion, and accountability.
- Committed to continuous improvement and raising standards.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance offers financial wellbeing assistance, with options such as accessing earned pay before payday for a small fee. We also offer a range of benefits through our Choices platform, MiDeals discounts, cycle-to-work, enhanced pension contributions, and share plans. Mitie Stars recognises employee contributions with monthly prizes and annual top prizes. We are committed to an inclusive recruitment process. If you require reasonable adjustments during the recruitment process, please let us know by email.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally as a leading facilities management and professional services company. Join our Mitie Team. Together our diversity makes us stronger.
Note: This description reflects the responsibilities and requirements currently in place and may be subject to change.
Security Account Manager in Birmingham employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and client relationships, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how you've improved security standards and managed client relationships in past roles. Highlight specific examples that demonstrate your skills in financial control and operational assurance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Security Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing security contracts. We want to see how your skills align with our focus on service delivery excellence and client confidence.
Showcase Your Communication Skills: Since this role requires excellent written communication, ensure your application is clear and professional. Use concise language and pay attention to detail, as we value strong reporting and presentation skills.
Highlight Relevant Experience: Don’t forget to emphasise your previous roles in account management or contract management within the security industry. We’re looking for proven experience, so make it easy for us to see how you fit the bill!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the specifics of the manned guarding contracts you'll be managing. Familiarise yourself with KPIs, SLAs, and any recent performance reports. This will not only show your preparedness but also demonstrate your commitment to service delivery excellence.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Share relevant experiences that highlight your ability to maintain strong client relationships and manage multiple sites. A friendly, professional demeanour can go a long way in establishing trust and confidence.
✨Showcase Your Reporting Skills
Be ready to discuss how you've produced structured reports and presentations in the past. Bring examples of your work, especially if they include PowerPoint slides or Excel data analysis. This will illustrate your analytical skills and attention to detail, which are crucial for the role.
✨Demonstrate Your Leadership Qualities
Prepare to talk about situations where you've had to lead during incidents or emergencies. Highlight your decision-making process and how you provided direction to your team. This will showcase your calmness under pressure and your ability to handle challenging situations effectively.
