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- Tasks: Manage customer inquiries and ensure client satisfaction in a dynamic environment.
- Company: Leading cleaning services provider in Birmingham with a focus on diversity.
- Benefits: Flexible hours, virtual GP service, and lifestyle benefits.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: Strong communication skills and previous customer service experience.
The predicted salary is between 13 - 16 £ per hour.
A leading cleaning services provider in Birmingham seeks a Customer Service Advisor for a part-time position. You will manage customer inquiries and support resolution while ensuring client satisfaction.
This role includes various benefits, such as a virtual GP service and flexible lifestyle benefits.
The ideal candidate will have strong communication skills and previous experience in customer service.
Join us for a supportive work environment that promotes diversity and career progression.
Part-Time Weekend Customer Service Advisor in Birmingham employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Weekend Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the cleaning services provider. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and showcasing your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your previous customer service roles where you resolved issues or improved client satisfaction. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves, and you can keep an eye on any updates regarding your application status.
We think you need these skills to ace Part-Time Weekend Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since strong communication is key for this role, let your personality shine through in your written application. Use clear and friendly language to demonstrate how you can connect with customers effectively.
Highlight Relevant Experience: If you've got previous experience in customer service, make it front and centre! We love seeing how you've handled inquiries and resolved issues in the past, so share those stories with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Company Inside Out
Before your interview, do a bit of research on the cleaning services provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Common Questions
Think about common customer service interview questions, like how you would handle an unhappy customer. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Highlight Your Flexibility
Since this is a part-time weekend role, be ready to discuss your availability and how you can adapt to the needs of the business. Emphasising your willingness to work flexible hours can set you apart as a candidate who’s ready to contribute to the team.
