At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leading facilities management company with a focus on community safety.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Comprehensive training and career development opportunities await you.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a passion for safety are key; experience is a plus.
The predicted salary is between 13.1 - 13.1 £ per hour.
Better places, thriving communities.
Pay rate: £13.10 per hour
Hours: Mornings, evenings and weekends
Location: Asda Kings Heath
Mitie is looking for Retail Security Officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives And Responsibilities
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures.
- Follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner.
- Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
- Create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers.
- Add a polite greeting and excellent customer service.
- Provide a visible security contact for colleagues, contractors and customers.
Main Duties
- Deliver industry leading customer service.
- Be clean, tidy and properly dressed wearing full uniform.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Liaise with the store management teams.
- Report incidents and crime through our leading technology.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.
Who are we looking for?
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast-moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
What are the benefits for working for Mitie?
- Contracted hours.
- Annual leave entitlement.
- Pension and Life assurance schemes.
- Free uniform supplied.
- SIA Re-licencing programme.
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Comprehensive training and development programme (apprenticeships available).
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Part Time Retail Security Officer in Birmingham employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer, offering a dynamic work environment on the Sellafield site where innovation and safety are paramount. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to work on high-impact projects that contribute to asset care excellence. With a commitment to quality outcomes and stakeholder engagement, Mitie fosters a rewarding atmosphere for those looking to make a meaningful impact in their careers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Security Officer in Birmingham
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Mitie Cleaning & Hygiene Services. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Mitie Cleaning & Hygiene Services. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Mitie Cleaning & Hygiene Services! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Part Time Retail Security Officer in Birmingham
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Mitie Cleaning & Hygiene Services. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Mitie Cleaning & Hygiene Services specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Mitie Cleaning & Hygiene Services, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Mitie Cleaning & Hygiene Services.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
