Midlands Facility Manager in Birmingham

Responsible for up to 26 High Street Retail Stores for all FM Hard Services. The proactive ownership of the client CAFM System and the quality and delivery of PPMs and Reactive Works within the retail outlets you control. Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners. The management of the Customer Relationship across all stores under your geographical area of management. Analysing KPI data to identify issues, trends and improvement opportunities on all works. Carry out Audits and engaging / developing customer relationships with Management team and area Managers with a requirement of visiting all stores within 8-week period. Attend Client Meetings documenting and explaining performance and compliance targets.

Main Duties

• Health & Safety Compliance & Quality Assurance Management – Site Audits, Compliance Reviews, assist in any Investigations with internal and external QHSE and follow up on EHS audit findings relating to FM.
• Leadership & Management – Demonstrate strong leadership capabilities at all times, excellent organisation, time management, procedure and process management.
• Identification of improvements and efficiencies on plant and equipment and help build the life cycle assets.
• Ensure proactive management and drive to reduce reactive work orders with high levels of First Time Fix and ensuring a strong partnership exists with the Help Desk.
• Management of Supply Chain – Proactively manage Self-Deliver Team and Subcontractors and their performance working with supply chain management.
• Monitoring all contract budgets, focus on meeting budget and controlling and approving costs through the quotes team and directly dealing with the client expectations and monitor KPI for turnaround.
• Have a good understanding of the P&L utilising reports and efficient team management.
• Excellent Customer Relationship – Develop strong relationships with all of your stores ensuring escalations reach you first, develop trust and high levels of communication at all times.
• Planning – Support the Helpdesk Agents in ensuring that the monthly PPM plans are accurate and maximised for excellent utilisation of the engineers and support any escalations.
• To be flexible and undertake other duties to accommodate operational requirements.
• Attend FM Handover to sign off and manage new equipment and manage the asset register.
• Working closely with SMEs on Lifecycle across all service lines on building the Budgets.

Person Specification

• Relevant technical qualifications.
• Able to demonstrate experience in FM industries.
• Demonstrate experience of direct Management of internal and external supply chain Organising and job planning.
• Determined to own problems to solution.
• Create and work within a strong team environment.
• Demonstrate the ability to understand and evaluate quotations.
• A good understanding of Customer Service Levels and Key Performance Indicators.
• Commercially aware.
• Ability to work on own initiative, to a high level of accuracy and meet deadlines.
• Strong communication and IT skills, Power Point, and Ostara, Excel, etc.
• Strong people management leadership and Influencing Skills.
• Good decision maker.
• Passion for customer service and experience of developing strong relationships with customers.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at zehdan.raja@mitie.com.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.