Job Overview
At Mitie, our people are our greatest strength. We are looking for a strategic, motivated Key Account Manager to oversee the Environmental and Waste Service Delivery across a major portfolio.
Hours: Monday to Friday, 40 hours
Location: Home Based with Site Travel
Role Responsibilities
- Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
- Conduct site visits and performance assessments of operations and service delivery.
- Engage regularly with internal and external stakeholders.
- Monitor key performance indicators (KPIs) related to team performance, including the Helpdesk team.
- Liaise with Mitie Waste Finance team to ensure department and WIP is minimised.
- Continuously assess client needs and market trends to uncover new business opportunities.
- Travel to sites, manage own diary, and attend meetings at client locations as required.
Required Qualifications
- Excellent communication and organisational skills.
- Waste or Environmental Industry experience preferred.
- Experience working with strategic clients, managing P&L and financial performance.
- Proficient in MS Office platforms, including presentation and Excel.
- Experience dealing with multiple stakeholders, both internal and external.
Benefits
- Virtual GP for you and household members.
- Salary Finance scheme for payroll advances and loans.
- Flexible lifestyle benefits platform – choices such as extra holiday days, critical illness insurance, dental treatment, technology products.
- Discounts via MiDeals platform – high street retailers, gyms, etc.
- Cycle-to-work scheme and life cover up to four times salary.
- Enhanced pension contributions, save-as-you-earn scheme, and Mitie Matching Share Plan.
- Recognition through Mitie Stars, with monthly cash prizes and a chance to win up to £10,000 annually.
- Extensive training and development opportunities.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and require reasonable adjustments during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Key Account Manager in Birmingham employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
