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- Tasks: Manage customer requests via phone and email, ensuring efficient service delivery.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in the industry.
- Benefits: Enjoy flexible benefits, extra holiday days, and a chance to win cash prizes.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career development opportunities with dedicated training resources.
The predicted salary is between 21000 - 30000 £ per year.
We are looking for a Helpdesk Operative to join our team. You will be passionate, with customer service experience to manage phone calls and email requests, support employees, and log data into a database. You should be capable of delivering high levels of service, remain professional, and ensure Mitie’s policies, processes and procedures are followed. As a Helpdesk Operative you will manage the flow of requests received, ensuring a continuous and efficient service.
Responsibilities:
- Manage the flow of requests received, ensuring continuous and efficient service.
- Act as first line of contact, answering all calls and emails efficiently.
- Maintain prompt input and output of all associated help desk data.
- Live monitor performance against SLAs.
- Work under pressure to meet challenging deadlines while effectively managing workloads.
- Follow Mitie policies, processes and procedures.
Qualifications:
- Customer service experience.
- Strong literacy, numeracy and proficiency in Microsoft Office.
- Excellent written and verbal communication and negotiation skills.
- Good planning and organisational skills and ability to maintain confidentiality.
- Professional demeanor and ability to remain calm under pressure.
Benefits:
- Virtual GP, Salary Finance, flexible lifestyle benefits platform (Choices), up to five extra days holiday each year, critical illness insurance, dental, technology, high street discounts, cycle-to-work scheme, life cover up to four times salary, pension contributions, save-as-you‑earn scheme, Mitie Matching Share Plan.
- Mitie Stars recognition programme with cash prizes and a chance to win £10,000.
Career Development:
Dedicated training and development avenues with a wide selection of learning resources.
EEO Statement:
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing at.
Helpdesk Operative in Birmingham employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your customer service experience aligns with the Helpdesk Operative role.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past work where you’ve managed requests efficiently or handled pressure. This will demonstrate your ability to thrive in a busy helpdesk environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Helpdesk Operative in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and emails in the past, so share specific examples that demonstrate your ability to deliver top-notch service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the Helpdesk Operative role.
Tailor Your Application: Take a moment to tailor your application to Mitie’s values and the specifics of the job description. We love when candidates show they’ve done their homework and understand what we’re all about. It’ll make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the importance of customer satisfaction, which is key for a Helpdesk Operative.
✨Familiarise Yourself with Mitie's Policies
Take some time to research Mitie's policies and procedures. Understanding their approach to service delivery will help you align your answers with their expectations during the interview. It also demonstrates your genuine interest in the company and its values.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Prepare for Pressure Scenarios
Given that the job requires working under pressure, think of examples where you've successfully managed stress or tight deadlines. Be ready to discuss how you prioritise tasks and maintain professionalism, even when things get hectic.