At a Glance
- Tasks: Support customer accounts, ensuring satisfaction and prompt solutions in a new team.
- Company: Join Mitie, the UK's leading facilities management company with a focus on thriving communities.
- Benefits: Flexible lifestyle benefits, virtual GP access, financial wellbeing assistance, and career progression opportunities.
- Other info: Inclusive recruitment process and diverse training resources for your development.
- Why this job: Be part of a brand new team and make a real impact on customer relationships.
- Qualifications: Strong customer service mindset, excellent organisation skills, and experience in account management or sales.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
Mitie have a new opportunity for a proactive, organised and customer centric Account Associate to be a part of a brand new team being created for Marlowe Environmental Services at Mitie T2 in Birmingham! This is an exciting opportunity for someone who is looking for a fresh start on new accounts, to be involved with a new team structure where you will support and build working relationships, ensure customer satisfaction and provide prompt solutions.
Responsibilities
- Prioritise tasks and manage volume of work effectively
- Monitor customer retention, churn, complaints and service queries, driving corrective actions when required
- Review and action pipeline activity, renewals and upsell opportunities
- Monitor data quality and ensure data and records are correct and up to date
- Ensure contract renewals are planned, executed and completed in a timely manner
- Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements
What We Are Looking For
- Strong customer relationship management experience / mindset
- Excellent organisational and prioritisation skills
- Able to manage high volumes of work, adapting to new priorities
- Understanding of MS Office packages and CRM systems
- Experience in account management, customer service or sales roles
- A confident communicator
- An understanding of water hygiene, water treatment or environmental services is desirable but not necessary
What's in it for you?
- Upskilling and training provided for your development
- Being part of a brand new team/ brand new role
- Career progression
- Access to a virtual GP for you and members of your household
- Financial wellbeing assistance through our Salary Finance scheme
- Flexible lifestyle benefits platform, Choices
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform
- Cycle-to-work scheme
- Life cover of up to four times your salary
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan
- Recognition through Mitie Stars with cash prizes
- Diverse variety of training and development avenues
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Customer Account Associate in Birmingham employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and career progression opportunities within a supportive and dynamic work culture. Located in Solihull, our new team for Marlowe Environmental Services provides a unique chance to be part of a fresh initiative, with benefits such as flexible lifestyle options, financial wellness support, and recognition programmes that celebrate your hard work. Join us at Mitie, where your contributions are valued and rewarded, and together we can create thriving communities.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Associate in Birmingham
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and account management. Think about your past experiences and how they align with the role of a Customer Account Associate at Mitie.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Account Associate in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Associate role. Highlight your customer relationship management experience and organisational skills, as these are key for us at Mitie.
Showcase Your Communication Skills:As a confident communicator, it’s important to demonstrate this in your written application. Use clear and concise language to convey your ideas and experiences, making it easy for us to see how you can fit into our team.
Highlight Relevant Experience:If you've got experience in account management or customer service, make sure to bring that to the forefront. We want to see how your background aligns with the responsibilities of the role, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Customer Service Stuff
Make sure you brush up on your customer relationship management skills. Think about past experiences where you've successfully handled customer queries or complaints. Be ready to share specific examples that highlight your proactive approach and how you ensured customer satisfaction.
✨Organise Your Thoughts
Given the role's focus on prioritisation and managing high volumes of work, it’s crucial to demonstrate your organisational skills. Prepare a few strategies or tools you use to stay organised and manage your workload effectively. This will show that you can adapt to new priorities seamlessly.
✨Familiarise Yourself with the Company
Do some research on Mitie and Marlowe Environmental Services. Understanding their values, mission, and the services they provide will help you align your answers with what they’re looking for. It also shows genuine interest in the company and the role.
✨Practice Your Communication Skills
As a confident communicator, you’ll need to articulate your thoughts clearly. Practice answering common interview questions out loud, focusing on clarity and conciseness. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
