Security Officer in Biggleswade

Location: M&S Biggleswade

Salary: £14.90 per hour

Guaranteed hours: 45 per week

Candidate must have 5 years trackable working history in the UK.

Creating Safe, Welcoming And Exceptional Store Experiences

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

The role

This is a customer‑facing role within a premium retail environment where safety, professionalism and service must work together seamlessly. You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

Responsibilities:

• Creating a visible, welcoming and reassuring presence within the store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de‑escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for:

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

What You’ll Receive:

• Competitive pay, with guaranteed 45 hours per week
• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company‑funded SIA licence renewal
• Access to industry‑leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support

More than a security role:

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

Commitment to Diversity and Inclusion:

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.

About Mitie:

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are a UK’s leading facilities management and professional services company, serving clients such as banks, critical government sites, hospitals and schools.