Relief Security Officer in Berwick-Upon-Tweed

Join to apply for the Relief Security Officer role at Mitie Cleaning & Hygiene Services.

Responsibilities

• Protect customers' property, people and/or assets by providing security services in accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes.
• Deliver results that meet and/or exceed key performance indicators / Service Level Agreements for the customer through full responsibility and accountability, helping to retain the contract.
• Undertake additional training to ensure continuous self‑development.

Main Duties

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published AIs.
• Proactively review the published AIs, familiarising oneself with any changes and suggesting additional amendments to improve the service level.
• Be compliant with Industry and Statutory Legislation – obtain a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence; renew licences 16 weeks before expiry.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training directed by the Security Account Manager to ensure continuous development.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

Security and Health & Safety

• Look out for and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Use common sense and initiative, immediately involving others if a situation becomes threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible following any incident, to be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the AIs.
• Call emergency services and the Communication Centre to report all incidents.

Qualifications

• Previous security experience.
• SIA licence.
• SC clearance desirable.
• Flexibility to work shift patterns – weekend working required.
• Own transport.

Benefits

• Virtual GP.
• Salary Finance scheme for early pay access and loans.
• Flexible benefits platform – Choices – with options such as dental insurance, dining cards, coffee clubs, technology products and more.
• Access to high street discounts through MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover – greater of your equivalent annual salary or £10,000.
• Save‑as‑you‑earn scheme.
• Mitie Matching Share Plan.
• Recognition through Mitie Stars and cash prizes.
• Career progression through diverse training and development opportunities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.

Since 1987, Mitie’s 76,000 employees have been maintaining companies worldwide. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking and critical government sites to hospitals and schools.

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Seniority level: Entry level.

Employment type: Full‑time.

Job function: Other, Information Technology, and Management.

Industries: Facilities Services.