Security Mobile Team Leader in Bath

Job Objectives And Responsibilities

• Contribute to the success of the contract through effective training and continuous colleague development along with supporting the client’s security and safety strategy.
• Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
• Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
• Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
• Delivery of all corporate training to the required standard for all officers in your area of responsibility.
• Responsible for completing officer evaluations in line with contractual KPIs.
• Support the security officer population in the contract through great training and coaching.
• Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
• Responsible for delivery of all focus topics and any ad hoc training as identified by the business.
• Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
• Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
• Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered).
• Ensure behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
• Support the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required.
• Support with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments.
• Engage with store management to ensure when in store to build a great working relationship with the client.
• Ensure adherence to uniform standards.
• Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.

Personal Specification

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a ‘can do' approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development.
• Full valid UK driving licence.
• Valid SIA guarding licence.

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report immediately any issues or training needs to your Line manager.

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Benefits

• Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We offer a virtual GP on hand for you and members of your household.
• You can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices.
• This gives you the chance to customise your benefits to best suit your lifestyle.
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
• We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
• We award our employees with Mitie Stars as recognition for their hard work.

Continuing Development

• Our success is a direct result of the experience and quality of our people.
• Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Inclusive Recruitment

• We are committed to ensuring our recruitment process is inclusive and accessible to all.
• If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.

Company Profile

• Since 1987, Mitie’s 80,000 employees have been maintaining companies globally.
• We are the UK’s leading facilities management and professional services company.

Apply

• Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?