Assistant Facilities Manager

The Assistant Facilities Manager (AFM) will support the Facilities Manager in delivering the day‑to‑day operation for a portfolio of client properties on the Home Office account, ensuring the Operational team, Engineering team and Subcontractors are monitored and supported as required. The AFM will support the wider team in the delivery of all Health & Safety requirements including updating risk assessments, employee training and LiveSafe cultures.

This role is static Monday – Friday 0800 – 17:00 on site, and the candidate will be required to undertake a CTC/SC Security Clearance requirement pre‑employment.

Responsibilities

• Assist in managing the portfolio of facilities within their area of responsibility, to ensure they are aligned to the Mitie business unit operational processes and procedures, in line with the contractual obligations.
• Assist with the monitoring and effectively managing attendance, absence and annual leave (including joint coordination of annual leave across all sites) reporting to Management/HR as required.
• Help ensure the teams understand the risk assessments process and building inspection process for buildings (workplace assessment, fire, life, safety systems) in order to support the regional FM team.
• Assist the Facilities Manager in ensuring building compliance and employee training as required.
• Establish, maintain and develop effective professional working relationships with clients, integrators, Mitie staff and other key stakeholders.
• Ensure that the budget is adhered to and all levels of expenditure are within the set portfolio targets.
• Assist in mobilising and demobilising services.
• Cover absence and annual leave across the portfolio, including management and front‑line duties.
• Ensure service delivery in line with KPIs, SLAs and WIP management.
• Assist in auditing and closing out actions from compliance audits.
• Deliver and maintain compliance folders within the portfolio.
• Facilitate and control subcontractors as required.
• Collect and verify asset data as required.
• Ensure regular safety walks are completed and use of EcoOnline reporting software.
• Perform any additional tasks deemed reasonable in line with the working environment.
• Attend sites outside normal working hours if required for staff engagement or emergency recovery exercises.

Knowledge, Skills & Experience

• Experience of FM service delivery across the entire Total Facilities Management spectrum.
• Good communication skills with the ability to influence different audiences.
• Solutions oriented, providing explanations and proposed resolutions to problems rather than merely identifying them.
• Well organised, capable of multi‑tasking, prioritising and managing competing demands.
• Strong understanding of Health & Safety practices.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.
• Knowledge of CAFM tools.
• Previous experience in an FM role, including working with building services, cleaning and general office services.

Essential

• Knowledge and experience of managing hard services.
• High level of resilience and desire to succeed.
• Flexible approach to working hours and a team player.
• Committed, organised and experienced in staff management and motivation.
• Experience of working in a busy and challenging work environment.
• Excellent organisational and analytical skills.
• Proficient in Microsoft 365 packages.

Desirable

• Technical qualification.
• IOSH Managing Safely.
• BICs qualification.
• Full clean driving licence.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.