At a Glance
- Tasks: Manage site access, monitor CCTV, and respond to incidents while ensuring a secure environment.
- Company: Join Mitie, a leader in security services with a commitment to diversity.
- Benefits: Enjoy flexible benefits, performance awards, and access to earned pay before payday.
- Other info: Work in a dynamic team with opportunities for growth and recognition.
- Why this job: Be the frontline hero ensuring safety and security for clients and visitors.
- Qualifications: SIA Licence required; previous security experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Network Rail – Ashford
Job Type: Full-time
Shift Rota: 4 on 4 off (12‑Hour shifts)
About the Role
We are looking for a Security Officer to manage site access, monitor CCTV, respond to incidents, and provide a welcoming and secure environment for clients and visitors.
Key Responsibilities
- Maintain a professional presence: determined, trustworthy, attentive, and approachable
- Welcome clients and visitors warmly: issue and manage ID badges
- Operate communication and security systems (phones, emails, IT systems, CCTV, alarm systems, access control)
- Monitor and respond to suspicious activity and potential criminal behaviour
- Maintain control of incidents until emergency services arrive
- Record, report, and escalate incidents to the Account Manager
Person Specifications
- Strong team player with a positive attitude
- Ability to work independently
- Previous security experience preferred
- Flexible approach to working hours
- Excellent customer service skills
- Willingness to go above and beyond for clients and visitors
- Strong written and verbal communication
- Remain calm under pressure
Knowledge & Requirements
- Understanding of Health and Safety at Work Act, Criminal and Civil Law, Police and Criminal Evidence Act
- SIA Licence – Door Supervision or Security Guarding (essential)
- Knowledge of relevant security procedures
- Effective communication skills
- Health and safety awareness
- Strong teamwork
Benefits
- Virtual GP and telephone consultations
- Salary Finance scheme (access to 50% of earned pay before payday for a small fee)
- Flexible benefits platform "Choices" for custom benefits (dental, dining, coffee, tech, etc.)
- MiDeals platform for retail, gym and other discounts
- Cycle‑to‑work scheme
- Life cover: greater of equivalent annual salary or £10,000
- Save‑as‑you‑earn scheme, Mitie Matching Share Plan
- Performance awards and recognition
Equality & Diversity
Mitie is an equal opportunities employer committed to diversity and inclusive hiring.
Security Officer in Ashford employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Security Officer at Network Rail in Ashford, you will benefit from flexible working arrangements, comprehensive health benefits, and a commitment to diversity and inclusion, all while playing a vital role in ensuring the safety and security of clients and visitors.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
