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- Tasks: Lead and develop security operations at Belfast City Airport, ensuring safety and compliance.
- Company: Join Mitie, a leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts and training.
- Why this job: Make a real impact in a high-profile role while developing your leadership skills.
- Qualifications: Experience in managing operational teams and a valid SIA licence required.
- Other info: Inclusive recruitment process and opportunities for career progression.
The predicted salary is between 42000 - 84000 £ per year.
Better places, thriving communities.
Location: Belfast City Airport
Role Purpose
The Security Operations Manager (SOM) holds full accountability for the delivery, performance and strategic development of the security operation at Belfast City Airport. This is a high-profile, operational leadership role responsible for protecting people, infrastructure and reputation, while ensuring the security service operates in line with client objectives, regulatory requirements and best practice.
As the senior security lead on site, the SOM provides visible, decisive leadership to a large and diverse security workforce and acts as the primary point of contact for the client on all operational security matters. The role combines day-to-day operational control with forward-thinking strategy, continuous improvement and people development.
Responsibilities
- Operational Leadership – Provide overall leadership and direction for the airport security operation, ensuring services are delivered safely, professionally and in line with contractual and regulatory requirements.
- Operational Collaboration – Work in close partnership with Regional Management and account teams to protect and manage both client and company expectations, driving a collaborative and solutions-focused approach.
- Staff Oversight – Maintain full operational oversight, ensuring all security staff clearly understand their roles, responsibilities and performance expectations.
- Incident Management – Act as the senior operational authority during critical or major incidents, taking command of the security response and ensuring effective coordination with internal and external stakeholders.
Client & Stakeholder Management
- Serve as the key operational contact for the client on all security-related matters, building strong, trusted relationships across airport departments and services.
- Ensure effective communication of security issues, risks and performance, escalating concerns appropriately and proactively managing expectations.
- Represent the security function professionally within the airport environment, reinforcing confidence in the service delivered.
Compliance, Governance & Risk
- Ensure full compliance with all legal, contractual and regulatory obligations, including GDPR, Health & Safety legislation and Belfast City Airport policies and procedures.
- Develop, implement and maintain robust security policies, protocols and procedures aligned to industry best practice.
- Monitor operational risk and performance, identifying trends and implementing corrective or preventative actions as required.
Performance & Continuous Improvement
- Produce clear, insightful monthly performance and statistical reports demonstrating the effectiveness, resilience and value of the security operation.
- Drive continuous improvement initiatives across the operation, using data, feedback and operational insight to enhance service delivery.
- Lead the strategic development of the security operation, planning for future requirements and evolving threats.
People Leadership & Development
- Lead, motivate and develop a large multi-disciplinary team including Managers, Supervisors, Officers and administrative staff.
- Take full responsibility for welfare, performance management, conduct and engagement across the security team.
- Ensure appropriate training is delivered in line with role, grade and individual development needs, drawing on both internal and external programmes.
- Build capability within the team by developing security skills, leadership strength and local operational knowledge to support succession and long-term stability.
Person Specification
Core Competencies
- Proven experience in managing and leading large operational teams
- Strong, confident decision-making, particularly in pressured or critical situations
- High levels of self-motivation and personal accountability
- Excellent written and verbal communication skills
- Strong business acumen with commercial and contractual awareness
- Demonstrated operational excellence within a regulated environment
- Strategic thinking with the ability to plan, forecast and drive change
- Effective customer and stakeholder management
- Strong relationship-building and influencing skills
Essential / Desirable Requirements
- Valid SIA licence (essential).
- Previous Security Operations experience in a complex or regulated environment (preferred).
Benefits & Recruitment
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
We are looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Security Operations Manager in Antrim employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Manager in Antrim
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to security operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Run through common questions and get feedback on your answers. The more comfortable you are speaking about your experience and skills, the more confident you'll feel when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Mitie.
We think you need these skills to ace Security Operations Manager in Antrim
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Security Operations Manager role. Highlight your relevant experience in managing large teams and your understanding of compliance and risk management. We want to see how you fit into our vision!
Showcase Your Leadership Skills: As a senior operational leader, it’s crucial to demonstrate your ability to lead and motivate a diverse team. Share specific examples of how you've successfully managed teams in high-pressure situations. We love seeing real-life stories that reflect your leadership style!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your achievements and skills. We appreciate well-structured applications that make it easy for us to see your strengths!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Operations Inside Out
Before the interview, make sure you thoroughly understand the security operations landscape, especially in a regulated environment like an airport. Familiarise yourself with relevant regulations, compliance requirements, and best practices to demonstrate your expertise.
✨Showcase Your Leadership Skills
As a Security Operations Manager, you'll need to lead a diverse team. Prepare examples of how you've successfully managed large teams, handled critical situations, and motivated staff. Highlight your decision-making process during high-pressure scenarios to show you're up for the challenge.
✨Build Rapport with Stakeholders
Effective communication is key in this role. Think about how you've built strong relationships with clients and stakeholders in the past. Be ready to discuss your approach to managing expectations and resolving conflicts, as this will be crucial for success in the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Practice articulating your thought process when responding to potential incidents or operational challenges, showcasing your ability to think on your feet and drive continuous improvement.
